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Business Profile

Optician

Acker Optique, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optician.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am reaching out today with an issue I am having with Acker Optique. They are located in *******, **. I had an appointment with Dr. ****************** to get two pairs of safety glasses on October 9th. We filled out the appropriate paperwork and I paid the fees that were my responsibility. After not hearing back from Acker Optique I reached out again on October 26th via text and by phone. He responded saying he would get back to me, after not hearing back from him, I reached out again on October 28th which he said the glasses were on back order, but were almost ready and to give him my shipping information. I have reached out weekly since then and have not heard back from him. I got confirmation from Safe Vision that the glasses were delivered to his office November 11th and 14th. I sent a message via his website November 18th and have not heard back yet. Now I am at my away from home terminal with no prescription safety glasses and have damaged my last pair contacts so they cannot be worn. Will someone please reach out to him and see if there is any update on the glasses so I can work safely? This is incredibly frustrating and disheartening due to the fact that I absolutely cannot see without them.Attached you will find my correspondence with Safe Vision, Acker Optique as well as contact information for the office. Any help in this matter would be greatly appreciated.

    Business Response

    Date: 12/02/2024

    We have already shipped the customer their order. 

    It took approximately 3 weeks for us to receive the order from the vendor.  

    Our office does not generate nor supply the safety glasses. We only process the order.  

    The vendor then ships us the order upon completion, as they do not ship directly to the employee (customer)

    As a courtesy, we ship the safety glasses to the customer, as the vast majority of them live out of town and are only in our area for training. 

     

    Thank you. 

    Customer Answer

    Date: 12/02/2024

    They have finally provided me with a tracking number to the order and I will update if I actually receive the item 

    Business Response

    Date: 12/12/2024

    I have already responded to this complaint on 12/02/2024

     

    Message to the BBB on Monday, December 2, 2024
    We have already shipped the customer their order. 
    It took approximately 3 weeks for us to receive the order from the vendor.  
    Our office does not generate nor supply the safety glasses. We only process the order.  
    The vendor then ships us the order upon completion, as they do not ship directly to the employee (customer)
    As a courtesy, we ship the safety glasses to the customer, as the vast majority of them live out of town and are only in our area for training. 

    Thank you. 
    Attached Files/Documents
     *.*********.UPS.AckerOptique.pdf

Acker Optique, LLC is NOT a BBB Accredited Business.

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