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Business Profile

Orthopedic Surgeon

Barbour Orthopaedics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Surgeon.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Me and my family was referred to Barbour Orthopaedics by our injury lawyer after a car accident on 11/12/24 . As of now , we have been seeing physical therapist for our injuries. In order to process our settlement with insurance company, medical records and itemized billing is needed from Barbour Ortho. My lawyer has contacted Barbour over 4 times in 30 days regarding this and has not received any response from Barbour. Instead , the office we were seen at gave us a email address to contact for records . Mind you this is only for ONE OFFICE VISIT. Im sure the office we were seen at can simply print this information off instead of sending information for a 3 rd party company . I am highly disappointed in Barbour Ortho as this has delayed my settlement tremendously due to lack of response . It has been over 30 days and still no medical records nor itemized bill has been received by Barbour.

  • Initial Complaint

    Date:06/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested my medical records from this medical office for the past two months with no response or medical records. I need my medical records for a legal case and I need my medical records to support my case. I have contacted this office for two months April, May and today with no response. The office has been paid for the medical records and as of today I have not received any records and I have left another message today requesting my medical records.

Barbour Orthopaedics is NOT a BBB Accredited Business.

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