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Business Profile

Paint

Seal Protect

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Paint.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a 5gallon bucket of exterior sealant 9/7/2023. Company charged my credit card $219 same day. As of today , Oct 13 I have not received the product. Emails have gone unanswered and nobody picks up phone during work hours *************). What a s**tty company and circumstance. If theyve gone out of business, it is fraudulent to charge orders. I am hoping you will investigate and delete them from your database.*******************

  • Initial Complaint

    Date:09/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/29/23 I ordered a 5-gal pail of TWP deck stain from Seal and Protect. I charged $209.95 to my **** credit card. As of today 9/8/23, I have not received the Deck Stain. It was to be delivered in 2 to 3 days. I have ordered from this company in the past with no problems. Phone numbers are no longer in service and my email to them has not been returned. Their website is still up and running but still no way to contact them.

  • Initial Complaint

    Date:06/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 2 items, TWP 304 and TWP 315 stains on May 25th, 2023 from twp-wood-stains.com (or Sealand Protect.com) under order number *****. As of today, still did not have items. Contacted several times via email and phone for the past few weeks. No reply. I have called my **** to look into this for refund. I also contacted the main original manufacturer of ********** called Gemini Coatings and they told me that this seller is a fake. Please help in contacting them to shut down their web store and refund funds to many customers, as well with me. This is a complete fake seller. ****** said that they will file a lawsuit against them. Hope you can help and let others know what is going on.

  • Initial Complaint

    Date:06/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 18, 2023, I placed an order for 10 gallons of fence stain. Order #*****. My credit card was charged $408.00. I then received an email from sealandprotect.com stating that they are expecting my stain on or before June 2, 2023 and will ship as soon as they receive it. They asked me to confirm that this was ok, which I did. I have since made several attempts to contact them for an ETA on the stain as I have washed both sides of my fence on preparation for it to be stained. I never received a reply to any of my emails. I tried calling the number that they included in their email but it's "temporarily unavailable" and I can not get a hold of anyone. I'm concerned that the company has taken my money and will not send my stain. It is unacceptable to take people's money for things and then not even update them as to the wherabouts of the items. I have attached copies of all of the correspondence, including the email with their phone number.

Seal Protect is NOT a BBB Accredited Business.

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