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Business Profile

Parking Facilities

Advanced Parking Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4-17-2024, I went to the ************** on *******************, in *******, **, because my spouse was getting transplant testing done for his *********** were directed to park in the valet ********* would be validated. We arrived at 8:50 & the valet parked my car with the initials EA2. At 3:51 pm the valet retrieved my 2022 Tesla Model 3 & I inspected my car before leaving & we noticed the front right passenger rim had curb rash. My car is kept in a garage at ********* car did not have that damage. We fixed a vehicle damage report taken by Supervisor ******************************** were taken and he said it looked fresh the damage. I asked for his Managers name & he said ***************************. No one called to obtain my side of the incident. On 4-26-2024, I receive a letter in the mail denying that their valet staff damage my rim. The letter was dated 4-18-2024. I called Mr. ******** on 4-26-2024 & left a voice message. He called me back & when I asked what type of investigation was done as stated in the letter he said he asked **************** who told him the rim damage was NOT fresh. I asked him for his managers name, & email. I emailed **************** & left vm & to date he has not responded. Its so sad that as a veteran whose served her **************** waiting for a transplant to be treated its so wrong for this big company to not do the right thing. When I emailed them on 4-19-2024 on the copy of the damage with their email it bounced back as a no working email. Also when I asked for a copy of the alleged investigation conducted I was told no by Mr. ********.Please assist me in this matter.Regards,CB

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