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Business Profile

Parking Facilities

National Parking
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for National Parking's headquarters and its corporate-owned locations. To view all corporate locations, see

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National Parking has 2 locations, listed below.

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had dinner for my Aunt's 60th Birthday at ***********************. Valet parking parked my car and the company is National Parking. I filed a claim and my claim was denied. They need to do the right thing and pay to fix my car.

      Business Response

      Date: 08/20/2022

      Saturday, August 20, 2022

      *************************************
      30 *************
      *******, ** 30342

      RE: Better Business Bureau Complaint

      Complaint # ********


      **************************:

      I hope this letter finds you well. My name is ********************* and ** with National Parking. I was recently made aware of your complaint through the Better Business Bureau.

      We are very sorry to hear about the unfortunate circumstances that occurred with your vehicle. Our Company takes pride in quickly and diligently resolving claims. Every claim filed is fully investigated by our claims team and decided by committee. After this process, our team determined that the Company was not able to accept liability for the reported claim. 

      After I was notified of your complaint filed with the BBB, I reviewed the claim with my team. Upon review, we could find no evidence of how the reported damage could have occurred while in our possession and it was not reported until days after leaving the property. Although National Parking sympathizes with you on this unfortunate circumstance, I will have to stand behind their decision to deny the claim. We appreciate you taking time to make us aware of your complaint and I wish our communication was under better circumstances.

      All the best,

      *********************
      VP Operations

    National Parking is BBB Accredited.

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