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Business Profile

Parking Space Rental

On Spot Parking

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a parking spot at the *************** location from 4 am on Dec 19th 2023 until 5 pm on Dec 26th 2023. The booking promised 24/7 attendant at the parking lot, and a free shuttle to and from the airport. When I made the reservation, I was not asked for what kind of car I was parking. When I got there on the 19th at 5 am, there was no attendant at the lot. I called the number for the shuittle a couple of times, and it went to voicemail. So, after waiting for ***** minutes, I called an uber to take me to the airport so I would not miss my flight. I paid $25.19 for uber. When I returned on the 26th, there was no shuttle to be seen, so after waiting, I took another uber to go pick up my car which cost me approximately $34. I met the owner there, and expressed concern around my experience and that I had pay extra for Uber, and his response was that he should have charged me extra for parking a SUV anyways. I posted my review on the app I used to book my spot (Way), and was giving them some time to respond to my review. But it has been 2 weeks and I have not seen any response. Hence my reaching out to the BBB.

On Spot Parking is NOT a BBB Accredited Business.

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