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Business Profile

Patio Enclosures

Patio Pros, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Patio Enclosures.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In February of 2022, hired Patio Pros, Inc. to build a new deck. I gave the owner, *************************, $1,623 as a deposit to guarantee the price would not increase. The agreement was contingent on my obtaining a loan for the cost of the renovations I was doing (deck, siding, windows). Unfortunately, I was not able to qualify for a loan to do the renovations at that time. I requested deposit refund from my siding and window vendors who completely understood my situation, and promptly refunded ***********. Patio Pros, ******************************* however, took more time and many, many text messages to get them to agree to send me my deposit. ******* also gave me many, many excuses as to why it was delayed. Including the fact Patio Pros, Inc. did not have the funds. They had used my deposit to pay for something else and they did not have it to refund to me. ******* agreed to send me a little a time to refund my deposit. I have received 2 separate payments of $500 each. I am still waiting for the balance of $623. ******* has recently sent me sarcastic texts taunting me about the balance but has yet to send it to me. This company is a fraud. If the BBB cannot resolve this issue, I will be taking legal action. Thank you.

    Business Response

    Date: 12/01/2023

    Patio Pros *** has already mailed a refund check to ************* in the amount of $623.00. Check #****. on 11/29/2023.

    The only FRAUD here is a customer who tries to purchase something without the money to do so. 

    Thank you for attention to this matter.

    Please close the file on this matter.

     

    Patio Pros ***.

    Customer Answer

    Date: 12/01/2023

    As soon as I receive the payment  -  mailed only after I made the complaint to the BBB -  will I consider the matter closed. Let's wait until the check clears. Thank you, BBB, for your assistance.

    Business Response

    Date: 12/01/2023

    Have a happy holiday 

Patio Pros, Inc. is NOT a BBB Accredited Business.

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