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Business Profile

Payment Processing Services

Xplor Technologies

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have used this platform for several years. Xplor Technologies acquired ***** several years back and rose our fees by over 30% the first time and has had 2 more price increases since taking over. Integration was incomplete customer service was and has always been horrible since Xplor came into the picture. Trying to switch over to a new platform and they are less that helpful. Holding my clients financial info (which we entered and populated) hostage and will only release if we pay them $500.00. Have spent numerous hours trying to contact a real person. And now keeping us under contract for another 30 days even though they have documentation of us being unhappy and wanting to cancel.

Xplor Technologies is NOT a BBB Accredited Business.

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