Complaints

This profile includes complaints for PermaTreat Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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PermaTreat Pest Control has 10 locations, listed below.

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  PermaTreat Pest Control

  2170 Piedmont Rd NE Atlanta, GA 30324-4135

  
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  PermaTreat Pest Control

  16057 Brandy Rd Culpeper, VA 22701-4633

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  PermaTreat Pest Control

  11475 Fox Cross Rd STE A Ashland, VA 23005-8064

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  PermaTreat Pest Control

  13322 Occoquan Rd Woodbridge, VA 22191-1742

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  PermaTreat Pest Control

  528 Lagrange Industrial Dr STE 5B Tappahannock, VA 22560-6521

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PermaTreat breached the contract by not finishing the job in a timely manner. I have everything in order of dates and how many times I was told the job was finished. The first day they said they had to come back the next day to finish it, they closed the ticket out as a finished job. I started receiving collection emails. I want to stop them from collecting money from people, especially elderly. I know they were bidding a ****** job when the salesman came to our house. This company LIES!!! They don't know what they are doing. I had to pay an engineer to come inspect the work, he worked up a list of everything that needed to be fixed. I also had to hire an attorney.

  Business Response

  Date: 09/04/2024

  Dear *************** and Better Business Bureau,

  We appreciate the opportunity to address the concerns raised in this complaint and to provide our perspective on the situation.
  
  Timeline and Completion of Work:
  We understand that *************** feels that the job was not completed in a timely manner. However, it's important to note that our team made 13 visits to the property, during which we provided custom doors and performed multiple services to address the issues at hand. Each visit was aimed at ensuring that the work was done to the highest standard, and the delays were due to the complexity of the project and external factors, including legal instructions from Mrs. ****** attorney prohibiting us from entering the property at one point. In addition to having us change protocol of the walls in her crawlspace.
  
  Closure of Job and Collection Attempts:
  The job was marked as complete in our system based on the work we had performed up to that point. Unfortunately, this may have led to automated communications regarding payment. We regret any confusion this caused and did our best to clarify the situation as soon as it was brought to our attention.
  
  Efforts to Satisfy the Customer's Needs:
  Upon learning that *************** was dissatisfied, we engaged in further discussions to resolve the issues. We understand that she hired an engineer and an attorney, and we worked with her in good faith to address her concerns. Despite completing the work necessary to stop water flow into the crawl space and providing a resolution, *************** communicated her inability to pay the full remaining balance of $6,710 and threatened a BBB complaint if we did not reduce the bill.
  In the spirit of resolution, we agreed to accept a reduced payment of $1,800, significantly lower than the original bill. It was also communicated that due to the reduced payment, the warranty would not be attached to the work performed.
  
  Final Bill and Warranty:
  The final bill reflected the extensive work completed, including termite treatment and the odd job performed in the crawlspace, with all receipts available for review. The work was finished, but due to the agreed-upon reduced payment, the warranty was voided. This was communicated clearly to *************** before finalizing the payment.
  
  Conclusion:
  We regret that *************** is unhappy with the services provided, but we believe we have acted fairly, responsibly, and in accordance with the terms discussed. The delays were not intentional, and every effort was made to complete the work to her satisfaction.
  We remain committed to resolving any lingering concerns and hope that this response helps to clarify the situation for all parties involved.
  Thank you for your time and consideration.

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently have two contracts with Permatreat. The company has not provided the service stipulated in either contract. A dehumidifier is no longer working properly and is in need of repair and/or replacement. It is still under warranty and I have been getting the run around for two and a half weeks.

  Business Response

  Date: 08/24/2023

  We apologize for the delay in this matter. The local branch contacted **************** to discuss her concerns and scheduled an appointment to replace the humidifier, which has been rendered. Again, we apologize for any inconvenience in this matter. 

  Customer Answer

  Date: 08/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************