We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pet Exercise

Fetch Pet Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Exercise.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I joined fetch at rate of $22/walk Billed $22 until March 2023when it was raised to $24 - No notice was given - No opt out period - My account was autoPAY so I didnt even know Fetch claims that from August 2022 till terminatioin of services I "should" have been billed the They billed the unapproved higher rate from April 2022 until July 2022 PROBLEM 1 : That rate was $22 per walk. NOT $24 SO there entire narrative was untrue entirely.PROBLEM 2:32 unauthorized uses of my credit card occurred on May 9, 2023 ********************* verbally and in writing admitted processing the 32 charges knowing she had no authorization to do so, but was "legally entitled"********************* emailed 5/11/23. YOU ARE GETTING A FULL REFUND, but to date no confirmation or evidence she did so can be found.I am due a complete refund on all May 9, 2023 charges $932.40 Due a refund on every $24 transaction refunding both the. $2 and the associated gratuity Covers March 2022 thru July 2022 233 walks charged @ 24due $2 refund$466.00 due gratuity refund$ ***** TOTAL REFUND DUE $1,483.82

Fetch Pet Care is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.