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Business Profile

Pipes and Smokers Articles

Highfi Vape

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pipes and Smokers Articles.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/12/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an order and was not notified I needed to put my ID before giving them the money or I could not cancel the order. Soon to find out they took my money and are withholding the product till I put a picture of my ID online, which I do not feel comfortable with. I have been trying to contact them for two days and have been ignored despite sending multiple emails and requesting to chat with the *** I have gotten no help or even a representative to talk to. I only wished for a refund of the order and nothing more since I did not receive the products. I have no desire to purchase from this company anymore due to how troubling they have made this issue and avoiding contact.

    Business Response

    Date: 10/20/2023

    We received two emails at around the same time on Oct 10th after hours (around 8pm) which was the first time we heard about the issue. We Responded to that email on the 12th letting her know that it was just protocol for new customers, but since she had placed orders in the past there was nothing to worry about on our end and fulfilled the order. She asked how long it would take and we gave her the approx time. 
    420347979300110944102533817498
    according to the tracking we provided with the order, it was delivered successfully.

    We believe we fulfilled the order and took the necessary steps as part of our protocol. We did offer to cancel the order however we had already started the fulfilment. When we asked if she wanted to cancel still she did not say anything. We do not believe what we did was wrong and delivered on what we do which is sell and ship and item.

    Thank you for your time

Highfi Vape is NOT a BBB Accredited Business.

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