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Business Profile

Pizza

Papa John's Pizza

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/12/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order number **********. I took the risk of ordering at this Papa Johns again and the results werethe exact same because of the tip. The first time it happened, I just kept it to myself, but it was obvious the driver expected a tip because the order came late at night near closing time. However, I just simply didnt have any extra money to give a tip. But before this, I noticed the driver taking another order ahead of mine, and i feared it was because of the tip issue. Then I became sick after eating the parmesan boneless wings. For me to get sick a second time from them on this order with the complaint, it made me not want to order from this place again. But i tipped what i could with like 2 dollars, and the order took longer than expected, and then when it was out for delivery, the driver took another order ahead of mine, while im just 2 minutes away, he chose to deliver the order that was about over 10 minutes away, which obviously led to my food being close to cold. I doubt the pizza made me sick, but the parmesan chicken definitely confirmed that i was right about it the first time I got sick. I had diarrhea and struggles the next morning same as before from this.I am not usually one to make a complaint, but for all of these things to happen once, and then a second time if unfair to the customer. I am certain the tip caused this driver to deliver the other order first. I work at a pizza company myself and I see our drivers complaining about tips to the point where it cost an 18 year employee his job, and the other got transferred to a new location. That, along with reading on the news that someone got stabbed for tipping a small amount makes me a little nervous to order pizza anywhere. I am scared to order from this location of Papa Johns at least. Even to make matters worse, the tracker kept lagging on the page, preventing me from seeing updates at times

Papa John's Pizza is NOT a BBB Accredited Business.

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