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Business Profile

Podiatrist

Village Podiatry Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Podiatrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went into Village Podiatry for an ingrown toe surgery. Before proceeding with the surgery, I specifically asked ************** (with my wife right next to me) how much the surgery would be with my insurance plan that I have. He stated $278 and I agreed to proceed with the surgery. When I went to check out, (also with my wife standing right next to me) the lady at the front asked if we wanted to self pay or go through insurance. I stated that I have a high deductible plan but that if it would be $278 through insurance, Im fine with that too and it could go toward my deductible. She stated that it would be the same amount with or without insurance and we could do it that way. A week or so later I get a bill from insurance for almost $700. So I call the Village podiatrist billing department on 7/27 to get no response for 2 weeks. So I call again today 8/10, and they put a request for call back from ***. I get a call from a No Caller ID from *** which is sketchy by itself. But then *** proceeds to tell me that he had a conversation with the doctor and front desk staff and he said the front desk staff told him that she told us we dont control what insurance charges. This is completely false and very unethical practice. Who would choose to pay $700 vs $278? Of course I would have paid the $278 on the spot. I want to make sure this doesnt happen to others and will be filing a formal complaint.

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