We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Private Jet Rental

Volato Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Private Jet Rental.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 1 and 2, 2024, I wired $50,000 to Volato as part of their Insider Jet Card program. This deposit was made based on Volatos explicit assurances, both in writing and verbally, that the funds were fully refundable at any time, a commitment that was pivotal to my *********** September 2024, Volato announced a merger with flyExclusive and presented three options for handling Insider Jet Card balances:Option 1: Use 30% of the balance per flight, capped at 1/3 per year, limited to HondaJets, requiring $67,000 in out-of-pocket costs to fully use a $50,000 balance.Option 2: Match the existing $50,000 balance with an additional $50,000 deposit for full annual access to the entire fleet.Option 3: Double the $50,000 balance with a $100,000 deposit to receive a $165,000 total balance, including a 30% bonus.These options contradict the refundability clause of the original agreement and require unreasonable additional expenditures. I formally requested a refund on October 1, 2024, but despite multiple follow-ups, Volato has refused, citing financial challenges. However, recent financial disclosures indicate improvements:Third Quarter 2024: Volato reported $40.3 million in revenue and continues strategic restructuring.Cost Savings: The company has reduced SG&A expenses by $3 million per quarter and shifted fleet operations to flyExclusive to focus on high-growth areas.Given these developments, it is reasonable to expect Volato to honor its financial obligations. Their refusal to refund deposits, despite improved financial health, raises serious concerns about their commitment to customer agreements and ethical responsibilities.I am seeking a full $50,000 refund per the original terms. I request BBB's assistance in resolving this matter and holding Volato accountable for their obligations.

  • Initial Complaint

    Date:04/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fractional owner experience with Volato jet in the last 12 months of ownership. TERRIBLE. - Disorganized bills / flat out wrong at times. We had a bill that was $1. Called and billing said oh that was supposed to be $1,000. - Cant explain fees from airport. When we called the actual airport, they said that wasnt correct. - Didnt receive bills and items for nearly 120 days while requesting multiple times to send to particular email address. - Concierge forgot our booking and messed up our family trip in December 2023. - Separate item. Concierge messed up post reservation car reservation. We requested ground transportation, they booked a rental car. - Sold on 6 seat airplane by sales folks but the sole time I needed 6 seats, it wasnt available. We are owner of a 6 seat and never told us a 5 seat was available and wed be forced in to it. - Willing to take money and service was high but when trouble, they took 3 weeks to answer question requiring follow up. - Offered to drive extra with family to their airplane so pilots wouldnt have to repo from SGJ to JAX. Asked if there were any different fees coming back to SGJ instead of SGJ and was told no. Was charged $500+ in fees we wouldnt have been charged at our usual airport even though we requested prior and felt we were doing favor to volato by removing a repo, and flying out of base. - After messups, customer experience manager offered a half credit hour on bill. Didnt actually receive. - Article/PR from owner is quoted Volato charges wheels up to wheels down, no taxi. 1000% incorrect and false.

Volato Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.