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Business Profile

Private Schools

Sora Schools

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a complaint against Sora Schools, accredited by Cognia and WASC.My parents registered me in 10th grade, making a payment of $403 before the start of the school year, as told. However, because of the reasons below, we requested my withdrawal from their school before the school year started. They're now refusing to withdraw me and refund my tuition even though I never used their classes. Reasons for withdrawal from ****:1. I was promised early graduation. Now I am told that might not be an option. ***************** with a rigorous curriculum, allowed me to do it. Coming to **** was especially because they promised personalized learning. I was deceived to believe they'd help me better achieve this.2. I tried to communicate w/them regarding my registration for more classes, but communication was slow and unclear. I was only registered for 3 classes. After many attempts, I succeeded in getting a 4th class. My usual load is 7 advanced classes. 3. **** is refusing to acknowledge my hard-earned credits. I gave them my transcript since the beginning, telling them my previous school would send an official one when returning from summer break, around Aug 28. My transcript shows 11 HS credits, about 1/2 of HS. According to ****, I finished 63 of 128 total HS units. This is about 49% Still, they keep claiming I only completed 38% of HS. Even with both copies of my transcript showing 11 HS credits, all with yearly grades of A, a 4.71 weighted GPA, they're refusing to budge.I realized my plans and their ideas are not compatible. My parents requested my withdrawal from Sora days ago, but they refuse to accept that I am not their student and to refund my tuition.This money is my school funds, I was making an effort to pay ****. If they can't help me achieve my goals, they can't toxically keep me. Though I am no longer their student, they keep harassing me and my parents.We want a full refund and to be officially withdrawn from their school and records.

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