We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Assurance Property Management Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Assurance Property Management Group LLC. I do not have a contract with ***************************. They did not provide me with the original contract as requested.

    Business Response

    Date: 02/27/2024

    COLLECTION ACCOUNT PLACEMENT TO ************ AS OF 12/7/2023 - ********************************************************* (*****************************)

    ***********************;<**************************************> Dec 8, 2023, 12:04?AM

    Attached please find the Account Closing Statement and supporting documents for *********************************************************************   A Move-Out Inspection Report with photos has been provided to document the conveyance condition of the rental property leased by tenant, ******************************** on October 26, 2020.   


    PROPERTY CONVEYANCE & MOVE-OUT INSPECTION RESULTS:  After the tenant's failure to pay rent or vacate the premises, the eviction process was initiated with the ****************************** as of September 2022.  The property was found abandoned with the exterior overgrown from months of failed maintenance; unsanitary conditions in every room, the refrigerator left full with rotten food and trash strewn in every room requiring trash out and removal, mirrors with adhesive glued to the living room walls which caused sheetrock damage (attachment of items to walls or color change is restricted in the lease).  Utilities were verified with ******* Power as disconnected as of October 2023.   Photos of all conditions have been provided for all parties' review and reference. 


    UNPAID BALANCES:   Lease contract was 24 months.  The tenant discontinued submitting rental payments as of June 2022.    Outstanding balance:  $29,850.00


    SECURITY DEPOSIT PROCESSING:  The security deposit of $2100.00 has been applied to your outstanding balance & management fees due.  The client has invoices to support charges for trash out services, lock change, property restoration to correct damage in all rooms and landscape services (due to failure to maintain) upon request.   This account has been final-billed  and referred to our collection agency for credit reporting and collection efforts.   This account has been closed with Assurance Property Management Group, LLC.    Any questions or concerns should be directed to the collection agency.  


    **** COLLECTION AGENCY REFERRAL:  
    ********************************.
    ********************************* - 2nd Floor
    ************, ** 32256
    ************


    Respectfully, 
    *************************
    MANAGING DIRECTOR
    ASSURANCE PROPERTY MANAGEMENT GROUP, LLC. 
    ************ OFFICE
    ************ FAX

Assurance Property Management Group, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.