Complaints

This profile includes complaints for Preferred Apartment Communities, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Preferred Apartment Communities, Inc has 76 locations, listed below.

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  Preferred Apartment Communities, Inc

  3284 Northside Pkwy NW STE 150 Atlanta, GA 30327-2282

• 

  Belmont Place

  2825 Windy Hill Road Southeast Marietta, GA 30067

• 

  Green Park Apartments

  2037 Weems Road Tucker, GA 30084

• 

  Solis Dresden

  1350 Dresden Drive Atlanta, GA 30319

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  The Drexel Collective

  100 Drexel Point Atlanta, GA 30346

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, June 17, ******************************************************************** our unit. They refused at first but gave in and send out a company who sprayed the mold but didnt bring dehumidifier and want to do so Tuesday and take wall out . Comped refuses to pay for other accommodations for my pregnant self and my autistic child who also has asthma. This is very unsafe for all of us and especially being a high risk pregnancy too. Also there are bugs everywhere even I pay for pest control monthly

  Business Response

  Date: 06/27/2023

  The resident notified Green Park of a moisture issue on her windowsill on Saturday, June 17th, 2023.  Our staff initially explained that we would send one of our in-house trained professionals to assess and remediate the issue.  The resident declined, stating that they did not feel comfortable with our team handling the request, and wanted a 3rd party to complete the work.  We had a 3rd party vendor on-site at this time, who agreed to inspect the apartment on the same day.  The 3rd party vendor was able to remediate the issue on the same day the request was made, and stated that there was no hazard in the apartment.  The vendor was then scheduled to return the following week to ensure no further work was needed.  The vendor returned Tuesday, June 20th, to remove a small area of the windowsill that had been previously affected by the moisture, and allowed the area to dry to ensure no further issues occurred.  The 3rd party vendor finished this portion of their work on Saturday June 24th, 2023.  The Green Park staff has followed up with the resident via phone Monday, June 19th to Thursday, June 22nd, as well as through email on Friday, June 23rd.  Regarding the pest control issue, we attempted to add the resident to our weekly pest control log, but they declined.  We have attempted to complete in-house solutions to attempt to help eliminate the issue.

• Initial Complaint

  Date:06/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we are being scammed by a fake company. I have called emailed went to the leasing office and even went to the corporate office of my apartment management company to no avail. they left us in our apartment with no ac for three weeks! didn't respond to any calls or emails, nor any maintenance requests. they then sent us multiple lease renewals even though we renewed our lease back in March. none of the paperwork PAC gave us matches the original paperwork that I signed with ********.. *** claims to have misplaced the original paperwork, so I provided them with additional copies which they ignored and still claim they never received! they then had a 5k balance on our account that they then adjusted to $2300 then $2100, when our base rent is suppose to be $1864, nothing adds up. upon trying to go to the corporate office because I wasn't getting anywhere with the leasing office... I go to their office only to find that it's abandoned ! no offices there at all, no email address for them just the address and phone number which is on an automated loop that just says "receptionist is not available" then hangs up. I am starting to believe this is a shell corp and they are taking our money and not taking care of the property or its tenants. the leasing office is rude nasty and unprofessional. ****** the ** is not only incompetent she is also very nasty personality wise. she messed up our original move in *** of ***************************************************************** so when they made her ** I should have been worried then because she is terrible at her job. even after resending all the emails to her again and confirming that I had the correct email the entire time she still gave ZERO response. its becoming taxing on my mental and emotional health. I would like this resolved. I will also be reaching out to the attorney generals office to file a complaint as well as ******* code Enforcement.

  Business Response

  Date: 07/09/2024

  Hello *****,
  
  We appreciate you reaching out and are writing in response to confirm that we have just received this complaint from the BBB. Unfortunately, the BBB had been directing customer correspondence to a separate, unmonitored online page that PAC did not have access to and was unaware of until this week. Due to this error, we were unaware of your complaint and were unable to respond within the BBBs allotted timeframe. 
  
  If we were made aware of your concerns via another channel, they likely have been addressed by now. If not, we will follow up with you regarding any outstanding concerns that were shared with us in your BBB complaint. As always, you are free to email our Customer Experience Team at **************** or contact us at ************.

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in to ********** in 2020 and filled out the lease with a separate form for a $200 security deposit. Since living in the unit, the company has changed online portals so all original lease documents are no longer able to be viewed by me as they were not imported when the software change occurred. Upon move out, I am being charged $300 and told there is no security deposit when one was paid. I have emailed the office, called PAC and emailed PAC with no success or response. I am requesting my security deposit be applied to the move out fees as it should be. We have also requested explanation for the $44 water fee despite no residence in the unit and that has been denied. We need to pay the balance by May ********************************************************************** respectful correspondence.

  Business Response

  Date: 06/09/2023

  Good afternoon,

  
  Past resident ***************************************** who previously resided in Apartment ***** from 11/13/2020 04/14/2023 has filed a complaint to the Better Business Bureau claiming she paid a $200 deposit at time of move in on 11/13/2020.

  
  Additionally, ********* claimed her final utility bill, specifically the water/sewer portion, billed by our third-party company; Conservice, in the amount of $44 for billing dates 3/1/23 to 4/14/2023 should not be charged (final account statement attached).

  
  According to all our records (lease attached),there was no deposit on hand for ***************************************** who previously resided in Apartment ***** as she paid a $150 nonrefundable surety bond to LP Enroll on 11/13/2020 (payment receipt attached), in lieu of a security deposit. She was also charged the correct utilities through her move out date, per Conservice billing (attached).
  

  The past resident has paid all charges that are owed, so this matter should be resolved.