Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to help promote my book. Over time, I've paid them $1000. They seemed legitimate at first. Being a new author, I made a mistake in trusting them and have since learned that they are a scam. Two previous phone numbers that gave me access to staff are now nonworking numbers. I have learned that they are advertising my book on ****** and *************************** without a signed contract. They have told me that I will receive .26c per book, and they have hiked the price of the book to well over $20. I will try to address this first with the *********************** in *******, but I do not know how to stop them making money illegally from my work. Help please, if you can.

  Business Response

  Date: 03/17/2025

  Hi *******, 

  Kindly do send us an email to **********************************************. 

  As all of this services have already been fulfilled. 

   

  Thanks.

  Customer Answer

  Date: 03/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was able to finally talk to someone.  They got their phone fixed.  Now I can communicate and resolve the issues directly.  Thank you for your help.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:11/28/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since June 2021, **** Publish was hired by me to publish my three books. From that time to present, I have paid them for various services totaling in the vicinity of $15,000 and to date have not seen one royalty check, although I have been told my books are in available in bookstores and online. I feel I have been cheated by this company and seek restitution.

• Initial Complaint

  Date:09/05/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year (2023) I entered into a contract with Gotopublish, formerly Litfire Publishing, (*********************) to publish my book, Always Tomorrow, in addition to other programs that would promote future sales. The contract entered into specifically states that royalties from sales would be sent, through the publisher, to me quarterly by means I determine.The book went "live" February 2024, sales have been made, yet the company has provided no royalty payments to me whatsoever, nor have they provided any sales data after I requested both. It must be noted that Medalle told me in a phone conversation that I had indeed made some money from sales. It was only after I refused to pay for any more "programs" until I saw a return that all communication ceased from them. I have called and emailed with no response from anyone in the company since. It has been very difficult for me to promote my book knowing Gotopublish is withholding any and all sale royalties. They are clearly in breach of contract at this point. Note also that I have discovered, too late, that this company is listed on the Writer Beware website as a scam. After receiving legal counsel, I request the book be removed from all platforms, working now to revoke any and all rights from them to publish, advertise, promote or otherwise benefit from my work. Or, at the very least, have those platforms send any and all royalties due directly to me. I also request a refund of at least 50% of monies paid to them for programs they failed to provide written details of, as well as expected results.

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There has been very little effort to honor the agreement and now they are avoiding getting the product done. No results with now....no interaction.....!

• Initial Complaint

  Date:10/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gotopublish was suppose to market my book. I paid for them to pitch my book. To display my book. To review my book and more. They say they did work but it is a con to take your money. Nothing came out of it and at the end when the book is suppose to display in book stores it does not because they are not real.

  Business Response

  Date: 11/05/2023

  We are trying to reach the customer for possible resolution on this matter. 

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 20, 2021 I reached out to gotopublish to get assistance with publishing and marketing my book, *******. The package promised to publish and market my book. I would get 100% royalties, be provide a lifetime publication and they'd distribute my book worldwide. There would be global distribution with over ****** online retailers, including schools, library and bookstores. I would have an ISBN number, professional cover design, layout. I'd have a 30 day social media campaign including ********* and target a market using demographics and Psychographics study, have an agent to fully manage my ************ accounts and post articles, curate and compelling counts about my book on a daily basis, and do activities to help me engage my readers. I would have a Campaign Manager, Campaign Strategist, Ad Specialist and ********* I am not very computer savy but somehow, I signed a contract that I could never pull up. Which I was still ok with if they did what they promised. On April 1, 2021 They took out $636.66, May 1 they took out $593.67 and June 1, $593.67.I was questioning this right away because i was not getting answers to my questions about the promises.This went back and forth and was even escalated, with no response/resolution. I have many emails back and forth. I decided to give them one more chance on August 17,2022. I got a response from *********************. He was very apologetic and was going to make sure that I was taken care of. He got me excited that I was going to get my book published! *** told me that they should have done this for me, and he was so sorry this didn't happen. I tell you; this man was good! He made me feel like her really cared about me and my family. He offered to "credit the $1824 that I previously pd" towards the ********* International Book Fair September 12, 2022. I would only need to pay an additional $1394. I declined the book show.*** would not/could not show me what they had done for me. I want my money back.

  Business Response

  Date: 09/27/2022

  We are currently working with the author on his book project. Author has agreed to continue publishing with us. Interior and cover drafts of his book has been sent to the author and we are just waiting for his approval before going to the final stage.