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Business Profile

Publishers

Pen 2 Pen Multimedia, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/21/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 22836694

    I am rejecting this response because:

    Sincerely,

    ****** *******

    Business Response

    Date: 01/21/2025

    It is very unfortunate that the customer is being disingenuous in our interactions. For starters, we gave the customer a 40% discount on her package. She still never completed afford deposit or down payment as mandated by the contract until nearly 6 months later. We spoke with the customer numerous times in regards to her payments being late and how we need to be paid in order to complete the job that we promised. When the customers book was printed, we gave her half off on the book prices as well, and it still was not enough. The customer supplied a book cover that was not up to standard for printing. We advised the customer of the error and she agreed to allow us to fix it. We literally only removed a barcode and the customer complained that , the book cover was not ruined. Customer also felt the interior was fine too large to which we agreed to fix that or free. Once the interior power was fixed, customer tried to get another box of books for free to which we vehemently denied. The whole experience with Customer has been nothing but a series of machinations of the customer attempting to get something for nothing. We accommodated Customer at every juncture of disagreement, even though she breached the contract within the first *********************************************************************************************************************************************** refusal to make timely payments. Customer was always late on payments and expected us to work for free. Despite her financial hiccups, we still completed the project which includes rewriting the book which is an extra service that we did not charge her for, we published a book in digital format, as well as a physical format, and we have accommodated the customer and every way possible, but the customer is only interested in getting something for nothing. 

Pen 2 Pen Multimedia, LLC is NOT a BBB Accredited Business.

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