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Business Profile

Publishing Consultant

Continental Publishing, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the last year and a half, continental publishing has been debiting my Mom's account for Country Woman, and according to other ************** this magazine stopped publishing in early 2023. I don't know how they hacked into my mom's account, the account only has access to me or my dad. My mom has had dementia since early 2021. I have guardianship over my mom. How do they charge for a subscription to a magazine that is no longer in circulation??? And the the subscription is ***** monthly. When u can get a subscription for ***** a year. What a ripoff. All I want is a refund of all payments taken out. And please check out this company for any other fraudulent activities.

    Customer Answer

    Date: 10/19/2024

    I'm sorry I clicked on the wrong address, there was 2 listed. The address was Continential Publishing, LLC ***********************

    *************************************************. The account is listed under ******** Griffin  my mother.

    Please send all responses to **** *******. If it you have any questions please email me ******************************.  Thank you so much.

    Business Response

    Date: 10/23/2024

    The customer has been contacted and her concerns have been prioritized and submitted for approval of a refund. The refund  amount has not yet been determined. The customer will be contacted within 3-5 business days with refund payout schedule. We strive for positive customer experiences. 

  • Initial Complaint

    Date:12/23/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My elderly mother is on a fixed income and I discovered she is being charged $62.50 per month by Continental Publishers for *************************** Living. These charges are being withdrawn from her savings account. So far, there have been seven monthly charges, the first was on June 24, 2022, and the latest occurred on December 8, 2022. My mother claims she did not authorize this monthly deduction, nor has she received any magazines or other products from this company. I would like to request these deductions be stopped immediately and my mother be reimbursed the full amount of $437.50 ($62.50 x 7 months).

    Business Response

    Date: 12/23/2022

    The customer has been contacted and the complaint has been addressed. A refund will be issued and thereafter our official response will be submitted. the customer will receive the refund within **** days. 

    Customer Answer

    Date: 12/23/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Continental Publishing, LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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