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Business Profile

Railroad

Norfolk Southern CYO

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Norfolk Southern CYO's headquarters and its corporate-owned locations. To view all corporate locations, see

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Norfolk Southern CYO has 15 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/14/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im filing this complaint against Norfolk southern ,im getting calls from their company and being hung up on. The unprofessionalism and the disrespect I have been giving by this company ,Ill explain my situation once someone gives me a call ,this company or parts of it has used intimidation and harassment and abuse,I have a witness to calls and situations I have been through,lack of communication from anyone here ,im tired of getting calls and being called a liar and not taking my situation seriously, I have tried with every effort to report certain situations but was ignored ,I am a veteran and was treated with great prejudice, I tried with a woman name ******* to report a situation she had called me agent two months I waited and then when I call her back she hangs up on me , I ask to speak to her boss she refused and hung up , I have a witness to these situations and they are ignoring the fact she heard how i was treated is this away Norfolk southern treats veterans ,I want an executive or director call me back from the corporate office ,Ive already tried to go through compliance thats one of the situations I want or report along with the of equal opportunity,I called to see if anyone cared about what went through, this ******* is rude and very very unprofessional,she would not let me explain myself she kept cutting me short and over talking me. I want a resolution to this situation,i will explain the whole situation once contacted I do not want but a a director or operations manager or executive to call me management needs to know how people are being treated by the people I have dealt with ,I will not tolerate someone calling me and calling me a liar ,then hang up and then will not answer there phone ,please contact me asap thank you .

    Norfolk Southern CYO is NOT a BBB Accredited Business.

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