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Business Profile

Recreation Center

Arbat Arena

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreation Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased tickets for my family to the kids Christmas show Tri Kota. When we arrived at the venue our seats were occupied and we asked the staff to help us. Upon checking our tickets and tickets of guests occupying our seats, it was stated that the seats were double sold. Show started and we continued to wait for the manager. When she arrived it was once again confirmed that our seats were double sold and they didn?t provide any solution for it. I cannot describe in words how much this experience was disappointing to us, but especially to our son who is 4,5 years old. After I learned that this event had this problem and we were not the only ones, who ran into the same issue. I contacted the seller and they didn?t provide acceptable resolution and admitted that double selling happens time to time. I find this level of service unacceptable and insist on a full refund of the price we paid plus compensation for transportation to/from the venue and our lost time there.

Arbat Arena is NOT a BBB Accredited Business.

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