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Business Profile

Restaurant Equipment

Zaxby's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurant Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered through the Zaxby's mobile app on November 21, 2022 at about 8:30pm. I ordered for in store pickup at the ***************** location in *******, **. Once I got to the store I was not allowed to enter. I was told that I'd need to go through the drive thru. A young lady came out taking orders when I informed her that I ordered through the app. She told me that my order would be ready once I got to the window. I waited in line for 45 minutes. Once I got to the window I immediately requested a refund. The store was full of young employees. They were joking and playing around. My food was not ready either. One young boy kept asking me to move my car up to which I declined. I could tell that he was frustrated but I was even more frustrated. After about 15 minutes they got a manager to come over to the window. She was clueless as to whether or not she could refund me my money. She also did not have a handle on her employees. Another boy came out upset that I wouldn't move my vehicle. I heard him say, "F**k her!" After about another 15 minutes, I received a refund. The manager was apologetic, but she heard the way that they were talking. She saw them playing. I was also told that there was no more food so that I'd need to leave anyways. Mind you, I only asked for a refund. I never stated that I even wanted the food any longer. Never have I been so disrespected. I will no longer patronize that location.

Zaxby's is NOT a BBB Accredited Business.

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