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Business Profile

Restaurants

404 Restaurant & Bar LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This restaurant is intentionally charging tax after they add the gratuity to your bill. Making the tax amount incorrect and much more than what it should be.

  • Initial Complaint

    Date:06/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 11th 2023 My husband and I visited this location for lunch, as we were greeted and seated immediately due to No traffic. Shortly after we were greeted by our waitress. We both put in drink orders first. 5 mins goes by another couple was seated next to us and greeted by the same waitress whom never came back to our table to take our food orders or check on us. Another 15 minutes goes by and nobody returns to our table after waiting a little over 30 minutes for our 2 drinks the table that was seated after us was already getting their drinks just a very bad experience to have in a empty restaurant that only has 6-8 customers

  • Initial Complaint

    Date:05/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    food was decent in general, not bad, not good. However, it is overpriced for all items on the menu and we didnt feel at all satisfied when we walked out. We ordered 2 appetizers and 2 entrees, a bowl of chowder and they do not have a kids menu so 1 side of fries and one side of macaroni and cheese all items tasted fine, nothing special compared to the overpriced. It's even more expensive than a fine dining restaurant in Buckhead. We didnt feel like we got a good value out of it. On top of it, they automatically included 20% service charge for a table of 6 (4adults + 2 toddlers), then they asked you again to add tip on top, so dishonest. This is certainly the one time experience and we would never come back nor recommend to friends.They charge $20 for drinks 12 dollars for side salad that was a small side portion my bill was $274 they did not tell me about the 20% additional gratuity so I tipped my server another 20% because its not her fault the prices are so high and food is not up to par and is poorly portioned.Boy do I regret that!!! How dishonest can you be to ended up getting $90 tip and we got coned scammed what ever you want to call it this is not right they should be put out of business they are. Criminals.I read on one of there reviews they do not give out water after a certain time and you have to purchase a bottle water for $6 each That is not right and something has to be done about this. We couldve gone to be very nice. Upscale restaurant and all had steak dinners and not spend as much as we did. Please put these criminals out of business!Just to add the website is misleading and is not the same as when you go to there restaurant and it does not say anywhere for you to see that they add gratuity on everything sold they hand you your bill on a device showing your total nothing is itemized and they never tell you about the added gratuity they run your card or take your money and move on the people in this community should not be treated this way

404 Restaurant & Bar LLC is NOT a BBB Accredited Business.

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