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Business Profile

Restaurants

Nan Thai Fine Dining

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $100 for an e-giftcard and never got it. The money was deducted from my account. I called and after several phone calls and emails, I was told that the giftcard was contracted through a 3rd party company and that employee was out on vacation. After being firm about the sensitivity of my issue because it was a birthday gift for my friends birthday on Friday, I was informed that it was flagged due to fraud. Before this, the manager told me she would mail a physical giftcard and told me since she talked to the company, she no longer would be able to honor what she said. I was directed to someone else who told me they would refund me. At this point. , I still dont have the giftcard or my money. I paid for something I never got. I was also lied to because the manager told me she would double the giftcard for me and mail it herself so it could arrive to my friend in time for her birthday and she lied. Thats not okay. Rather its fraud or not, no one even bothered to communicate with me. I kept calling and texting. Unacceptable.

Nan Thai Fine Dining is NOT a BBB Accredited Business.

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