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Business Profile

Hobby Supplies

Miniatures.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hobby Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A kit purchased had a manufacturers defect in the construction. Doors were installed backwards and too small for the opening. One door broke apart trying to close it. When I provided a review stating the doors were inserted backwards and too small for the frame, they responded that they were rejecting the review stating it was my opinion only. Never offered to resolve. This was a sale item.

    Business Response

    Date: 08/08/2023

    Attached is a copy of ************************* review and our reply as well as a photo of the product in question. Upon reading the review it appeared to us to be a personal opinion or critique of the design of the structure, not an issue with damages to the structure as she is now stating in her claim with the BBB. As can be noted in her review she did not mention damages, a refund request or that the item was purchased in August of 2021, two years ago. Our return policy states the consumer has ******************************************************************************** defective item. This was the first we've heard from *********************. Nonetheless, in the spirit of good will, we would be happy to send ********************* a check for the cost of the kit. At this late date we cannot refund it to the credit card used for the original payment. Alternately, we would be happy to replace the product rather than refund it, just let us know which solution is preferred. 

    Customer Answer

    Date: 08/08/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    I just now opened one of the boxes ( I had ordered 2 kits) and started working on it. Refunding is satisfactory. 

    I'll buy different doors for the 2nd kit when I start working on it.


    Sincerely,

    *****************************

Miniatures.com is NOT a BBB Accredited Business.

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