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Business Profile

School Information

Smore.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/06/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in January of 2023 I opened an account with **********************. I believe it was a free trial and then a annual subscription. After a few months, at about June 2023 I decided the platform was not worth the $179 they were charging, when there are better options for free on ******* I went in a cancelled my account.I want to make it clear that I the account was inactive since 2023. However, Smore.com continued to send me lots of spam.March 2, 2024, they charge me another $178.99 for another year of service. I notice this on March 5 and immediately contact them and let them know that this is supposed to be cancelled. They say they sent me a reminder, which I still can't find, which doesn't matter anyways given that they send so much spam it would have gotten mixed up with that.I am willing to except that I paid for a whole year of service even though I only used it a few months, however, I don't feel I should be charged an for an entire other year for something, especially when I contacted them in a timely manner and they can see that I have not been using it.I ask for a full refund, an apology, AND something to be put in place that would protect future customers from this scam. For example taking away the automatic charge option. I am sure their emailing/spam practices would change if they had to rely on honest communication for customers to re-subscribe,

    Business Response

    Date: 03/21/2024

    The user was billed according to the user agreement and sent the following message on March 6, 2024:

    We work to make it easy for customers to cancel. In addition to spelling out our policy, we actually dont allow you to upgrade without agreeing to our terms of service, we provide a long cancellation window, and we offer multiple ways to cancel, including sending us an email. As a rule, if customers do not exercise any of these options, we do not then offer a refund.

    Additionally, a reminder email for your auto-renewal was sent to the email address currently associated with your account 30 days before the renewal date to allow for time to consider subscription renewal.

    We've gone ahead and downgraded your plan to Free as well as refunded the $178.99 you were recently charged for the renewal (please see the attached receipt). You should see the refund on your statement in the next 5-10 days.

     

    Customer Answer

    Date: 03/21/2024

    After submitting my claim to the BBB, I was contacted by a senior rep from SMOCRE.COM and they refunded the charges, but they never apologized, nor do they plan on changing their practices.

Smore.com is NOT a BBB Accredited Business.

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