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Business Profile

Searchers of Records

ReversePhone

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried their app for one dollar and thought I had canceled it but they still charged me I've only used it once

    Business Response

    Date: 04/15/2025

    Hi *******,

    Thank you for reaching out and allowing us the opportunity to resolve this for you.

    We completely understand your concerns regarding the account. Please share with me the email request to cancel your account. We will be more than happy to investigate your prior request to cancel. ReversePhone wants our customers to be aware of the billing prior to creating an account with us.

    Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.

    Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. In the example provided you will see the *** Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us. (Please review the attachment)

    To summarize, section 18 of the Terms and conditions state: We offer refunds, You are typically limited to receipt of a single refund per subscription. Repetitive refunds are not permitted.


    In this event we have issued a refund beyond a single refund in the amount of $29.99. We issued this refund in an act of good faith based on your expressed circumstances.

    If you have additional questions, please do not hesitate to contact us **********************************

  • Initial Complaint

    Date:03/18/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unauthorized payment from ReversePhone. Company did not contact me about any charges or payment. Found out from ******. Used ReversePhone a couple days ago for $1.00, to get info about phone # with no message that had contacted me before. Used ****** for that transaction. Did not agree/ authorize any payment for membership etc. Did not receive any info from company about additional charges until today 3-18-25. This is was STOLEN from my account. I want to warn other people about this unethical company. ***** *******

    Business Response

    Date: 03/21/2025

    Hi *****,

    We completely understand your concerns regarding the account. 
    ********************** wants our customers to be aware of the billing prior to creating an account with us.
     
    When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up.
    Each customer must agree to these terms before successfully creating the account.
    This way our customers are fully aware of the charges including the date to cancel the trial. 
     
    Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms.

    We offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email, live chat or by calling our customer service.

    Moreover,  your account was closed because it appears you disputed our charges with your bank. 
    Please be assured the account is canceled and closed. 
    We are locked out of any further transactions. 

    Kindly contact your financial institution regarding the resolution of the dispute and the return of any funds to your account.  

    If you have additional questions, please contact us at **********************************

  • Initial Complaint

    Date:09/09/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I noticed a unauthorized charge of ***** on my paysigns card after contacting paysigns they informed me that ************************ had taken the money. I contacted them and they said they issued a refund might take 10 days this was on 8/10... well after the ten days still no money so i contacted ************************ again they assured me they had sent the money so i contacted paysigns they said yes we see they sent it but they didn't reverse the original transaction they just tried to deposit it to your account and we dont accept deposits.... well now its been 18 additional days countless hours and emails and calls to reverse phone and still they refuse to do it correctly and reverse the original transaction and paysigns will not accept it any other way so reverse phone still has my ***** plus intrest they have made for the last ********************************************************************************************************************* on the phone for them just to say we sent it i cant make them understand that paysigns declined that transaction and they need to reverse the original transaction

    Business Response

    Date: 09/11/2024

    Hi there ******,

    Thank you for reaching out and allowing us the opportunity to resolve this for you.

    We can confirm that we refunded your original payment method on 08/10/2024 for a total of $24.99.
    Please be assured the account is canceled. 

    We are locked out of any further transactions. 
    You would need to follow up with your bank regarding the resolution of the return of any funds to your account.

    If you have additional questions, please don't hesitate to contact us.

    Customer Answer

    Date: 09/12/2024

     
    Complaint: 22258047

    I am rejecting this response because: they have sent me that exact email 20 times... they did not reverse the transaction.... they tried sending it as a new diffrent transaction ... the card is one they give you for donating plasma they will no accept deposits from anyone accept the plasma company the only refund methed is the correct  way to do it and thats to simply reverse the trans action whats so hard for them to comprehend  this fact it been over a month now since they stole my money... i dont know how else to make them understand 

    Sincerely,

    ****** ********

    Business Response

    Date: 09/24/2024

    Hello ******,

    We are working with our finance team to see if there is anything additional we can do at this time. We do apologize for any inconvenience that has occurred. We can assure you that the charge was refunded and not submitted as a new transaction. We will be in contact as soon as we have additional information.

    Customer Answer

    Date: 09/25/2024

     
    Complaint: 22258047

    I am rejecting this response because: thats what ive been told by you for two months now. It should not take two months to figure out how to reverse the transaction. . How woukd you feel if it was your money... my mom passed on the 13th i could have brought flowers  with that money... i dont u derstand why you cant reverse the transaction and not send it as a new transaction..... i think its been lonf enuff either return my money or admit  you have no intentions to ever refund my money i mean for real if i was compensated for my time it would be around 200 now @ ************************** my ***** back already. 

    Sincerely,

    ****** ********

ReversePhone is NOT a BBB Accredited Business.

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