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Business Profile

Security Systems Consultants

Spectrum Enterprises, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2022

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *********************** died on 11/2/22. We received invoice number *************** from Spectrum Enterprise on 12/17/22. We called the phone number listed on the invoice and told them that ************ had died and that we needed to cancel the service. We were told that we had to take the invoice to **************************************** in ********** in person with a copy of the death certificate to close the account.We did that but were told that they only handled residential accounts. They told us to call a specific person (I can provide the person's name and phone number if requested but did not since it is personally identifiable information). We called him while we were still at the Spectrum store, but he told us that he couldn't close the account and to call him after 10:00 Monday morning. We called him back on Monday morning after 10:00, but he again said that he could not close the account and did not have any further recommendations.A copy of the death certificate is attached. I request that Spectrum close the account. Given the fact that ************ was a good customer, the fact that we tried to notify Spectrum as soon as we knew that ************ had an account with them, and the fact that Spectrum has put my stepmother through needless hardship while she is grieving the loss of her husband of nearly 40 years, I request that Spectrum waive any outstanding amount owed.

Spectrum Enterprises, Inc. is NOT a BBB Accredited Business.

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