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Business Profile

Security Systems

OSMO Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Systems.

Complaints

This profile includes complaints for OSMO Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

OSMO Corporation has 2 locations, listed below.

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    • OSMO Corporation

      1072 W Peachtree St NW Unit 78784 Atlanta, GA 30357-3035

    • OSMO Corporation

      1213 Discover Green Ln SE Mableton, GA 30126-7735

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased some eyeglasses to reduce the glare at night. When I received the glasses I tried them on at night and they had zero improvement. When I tried to return the item they would not accept a return because I had tried them on. How would I know if they work if I don't try them on???????These guys ****.

    • Initial Complaint

      Date:01/25/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/10/2023, I placed an order through the company's website. I was immediately charged upon placing the order. On 12/12/2023, I recieved an email that my order (#*****) was shipped. On 12/20/2023, I received another email indicating my order was delivered. However, it was never received as suggested. After checking with neighbors, I sent an email to ***************** on 1/6/2024 inquiring on the status of my order. I received a reply on the same day suggesting the order was delivered and to let them know if I received it. On 1/10/2024, I replied to osmo salt via email letting them know that I've checked with neighbors, looked around my residence, and had not received the order. I did not receive a reply. I sent another follow up email on 1/13/2024 and 1/21/2024 requesting assistance since I had not received my order and I am not getting any response. I attempted to call the phone number associated with the company *************) and it's a fax machine. I'd be happy to provide copies of the receipt and emails upon request.

    • Initial Complaint

      Date:12/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a neck massager from OSMO and it has not worked since I got it. They finally refunded the money to me but now they want me to return the item to *****. Their return policy doesn't state that. I have asked for a return address in ********** but *** keeps refusing to give me one. He has now started to threaten me by stating I will incur more charges if I send it to the the CA location. I see no reason for having to send to *****.

    • Initial Complaint

      Date:11/04/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a dog locater, tracker from Osmo corporations and it doesn't work. Their website said that I could return it within 14 days but when I tried to return it, the next day, they only offered 20% of what I paid. It's a total scam coming from *****.

    • Initial Complaint

      Date:06/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an Osmo Doggo finder. It says that there is no subscription, but this is a complete lie because you actually have to buy a Sim card every month for it and they are very hard to find. Its very hard to hook up. The app is ridiculous and basically this dog tracker is unusable. If you look online, you can find many of complaints against these people. I just want to return it I want to refund and I dont think its fair that I should have to send this back to ***** as it didnt come supposedly from ***** it says they are located somewhere in Jamaica, ********, and other people are saying that they want people to pay to have it sent back to ***** which I find to be very unfair. I just got this in the mail a couple days ago. I just want my money back.

    OSMO Corporation is NOT a BBB Accredited Business.

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