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Business Profile

Senior Services

National Response Center Senior Benefits Dept.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Senior Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/26/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I received a letter in the mail with a survey inside. Senior Information Dept. promised if I mailed in the survery I would receive a free ******* gift card. I filled out the survey and mailed it back to them. This was in March. I have not received anything in my mail box and I have not heard from them either. I think this is a SCAM! What I would like is the ******* gift card I was promised...

    Business Response

    Date: 05/30/2023

    We mailed *************, on behalf of our client *********************** of the *********************, a survey as part of a general mailing that offers a ******* Gift Card for sending it back to **. Those mailers were sent out with a return address of "Senior Information Depart., P.O. Box *****, *********, ** *****." "Senior Information Dept." is not a business, but it is the name of a P.O. Box we manage. In this instance, we have managed responses for ******************, scanning and sending those to him as they come back to **. The ******* Gift Cards are to be given to prospective customers of ****************** by ******************, as it is his promotion. We provided mailing services for him for a fee, as we do with other customers from across the country. ***************** complaint is an issue to be resolved between her and ******************, who is the agent offering the card.  
     
    *********************** of The ********************* can be reached at ************************.
     
    We sent him a copy of the complaint this morning. 
     
    Thanks,
     
    -*********************
    Cana Direct Inc.

    Customer Answer

    Date: 05/31/2023

    I will wait to respond back to you when I receive my ******* gift card.  Then I will close this case.

National Response Center Senior Benefits Dept. is NOT a BBB Accredited Business.

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