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Business Profile

Shoes

ShopZakira, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an item from Zakiras website off of Instagram through a link on May 20. She advertise expedited shipping that cost eight extra dollars and stated that it would arrive to my house in 3 to 5 business days. It is eight days later and I am still not even gotten a tracking confirmation or a shipment confirmation. I have tried contacting ****** and she has ignored me. I have sent her about five messages and on three different platforms. I want all my money back and I want her to be punished for scamming people.

  • Initial Complaint

    Date:02/25/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally file a complaint against **********, located at *********************. I believe this business is engaging in fraudulent activities and selling counterfeit goods. I would appreciate your assistance in investigating this matter.On 1/30/2025, I placed an order with ********** for a pair of Chestnut ***** Ugg boots. The total amount I paid for the goods was $71, which was charged to my Venmo account on 1/30/2025. The business promised shipment of my order within 3-5 business days, but as of today, 25 days after purchase, I have yet to receive any products, updates, or communication regarding the status of my ******** addition, after reviewing the products I ordered and the marketing materials on their website, I have serious concerns about the authenticity of the items. It has come to my attention that ****** is selling counterfeit goods from well-known brands such as ***, *************, ****, ***********, *****, **********, and **** *****. The goods appear to be of low quality and do not meet the standards of these reputable brands, which further leads me to believe the company is engaging in deceptive and illegal practices.I have made several attempts to contact the business via direct messaging on Instagram and text on 2/17 2/20 and 2/23, but I have not received a response. The lack of customer service, failure to deliver the goods, and the sale of counterfeit merchandise have caused significant inconvenience, frustration, and ********** this situation appears to involve fraudulent and illegal activity, I respectfully request that the Better Business Bureau assist in investigating the actions of ********** and take the necessary steps to prevent others from being similarly affected.Please let me know if you require any additional information or documentation, such as order confirmations, receipts, photographs of the counterfeit goods, or correspondence.

ShopZakira, LLC is NOT a BBB Accredited Business.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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