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Business Profile

Short Term Rentals

STR Class: Simplified LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Short Term Rentals.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I own a short term rental business where I rent properties and then sub lease them. On 5/5/23 I had a zoom call with *********************, representative for the company regarding their property locator service. ****** assured me several times that I would be emailed, texted and or receive a newsletter with general ****************. In addition, because I purchased the Tier 2 package for $1,297 I would have a follow up call with the owner, ********************************* and I could select any city in the US and parts of ************* and they would locate properties within my budget ($1.400) in those locations for me within two weeks of the call with ******. I was also assured that the properties would be vetted by them and that they would allow subleasing. I had a zoom call with ****** on 5/11/23 during which he reiterated that he would locate properties in my chosen locations within 2 weeks. I asked him for **********, *******, ********** and ***** ******* and he confirmed on that zoom call. I followed up with ****** on 5/16/23 for an update and was told that they were working on it. ****** gave me 2 locations in ********** but one was out of my budget and although ****** told me that he had spoken with the realtor and that the business model was acceptable when I contacted them they had no idea what I was talking about. I was not provided any updates for the general list and no listings or follow up communication on the selected cities. On 7/22/23 I texted ****** and expressed my frustration and dissatisfaction that they did not honor the terms of the agreement and I wanted my money back. He initially asked if we could have a phone conversation on 7/24/23 and I said yes. Then, on 7/23/23 he sent me a list of the general locations and refused to refund my money. This is unethical, I paid for a service that I did not receive and they are not taking any responsibility for their actions. For the record, I recorded the calls with both ****** and ******.

STR Class: Simplified LLC is NOT a BBB Accredited Business.

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