Business Profile

Small Business Loans

K Servicing

This business is NOT BBB Accredited.

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This business has 2 alerts

Pattern of Complaints

Complaints

This profile includes complaints for K Servicing's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

64 total complaints in the last 3 years.
0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/28/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
K Servicing is a rip off company & should definitely be investigated for fraud. Kept being harassed about PPP loan in which the complete documentation that was requested was uploaded. They tried to get me to sign documents that said $0 was forgiven. After signing all documents was told by Supervisor named **** that they were behind & my application was forgiven. Now Im being sent debt letters by them stating I owe and should pay. Ridiculous! For the past couple of days their phone has been busy. No doubt they are getting inundated with calls about their illegal business practices.
Business Response
Date: 09/09/2022
**** Better Business Bureau,

Thank you for the opportunity to respond to ***************************** complaint regarding KServicings participation in the SBAs Paycheck Protection Program (PPP) loan program. Mr. **** Better Business Bureau,

Thank you for the opportunity to respond to ***************************** complaint regarding KServicings participation in the SBAs Paycheck Protection Program (PPP) loan program. ****************** has stated that he was told his PPP loan has been forgiven and now he is receiving collection notices.

Thank you for reaching out to KServicing. We have reviewed this customer's loan account and we can see that the application was submitted to the **** The application is currently under review per the **** the customer will be able to find the most up-to-date information via the dashboard where the forgiveness application was submitted.

Additionally, The customer received the collection notice because they applied for forgiveness outside of their covered period or their loan *** have matured.

The customer *** continue to receive collection notices and/ or calls from our ********************* until their loan has been forgiven or
their loan is brought current.

We have investigated the matter and believe we have addressed the stated issues. Please reach out to us at ****************************** or ************ if there is any other information we can provide.

Regards,

Compliance Operations Team
KServicing
Initial Complaint
Date:08/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After numerous requests for the same documents, which were provided immediately upon request, I was sent emails saying I need to make payments on the *** loan. I called to inquire and the agents told me NOT to make payments. The agents I spoke with said my loan documents were under submission with the *** and that payments were suspended until the request is approved or denied.Today I received an email stating I am in debt collections. When I called, the debt department (which is the first person I have spoken to in the USA) said they don't have anything to do with the *** department and that I have to pay the debt. What is going on with this company? I am SO glad I didn't use them for the second draw, which was taken care of and processed with zero issues. I hope there is a class action lawsuit against this company. It is a tragedy that they are having internal problems and blaming it on the clients, who have nothing to do with the inner workings of KServicing and their ineptitude.
Business Response
Date: 09/09/2022
Dear Better Business Bureau,

Thank you for the opportunity to respond to *******************************' complaint regarding KServicings participation in the SBAs Paycheck Protection Program (PPP) loan program. ********************** has expressed that she would like to know the status of her forgiveness loan application and to inquire about the emails she is receiving from the collections department requesting payments.

The customer received the collection notice because they applied for forgiveness outside of their covered period or their loan *** have matured.
We can see that the customer's forgiveness loan application was submitted to the SBA and the current status of the customer's application is currently 'under review' pending additional information from the customer. The customer *** continue to receive collection notices and/ or calls from our ********************* until their loan has been forgiven or their loan is brought current.

Additionally, information has been requested from the customer via email on September 9, 2022 in order to proceed with the verification process of the companys loan forgiveness application.

To verify the customer's payroll costs from the Covered Period or the Alternative Payroll Covered Period, the customer needs to upload their 2020 Q2 Form 941 reported, or that will be reported, to the ***.

In place of these documents, an equivalent third-party payroll service provider report overlapping with the Covered Period or Alternative Payroll Covered Period will also suffice.

To verify the customer's payroll costs from the Covered Period or the Alternative Payroll Covered Period, the customer needs to upload their 2020 Q3 Form 941 reported, or that will be reported, to the ***.

In place of these documents, an equivalent third-party payroll service provider report overlapping with the Covered Period or Alternative Payroll Covered Period will also suffice.
The customer needs to upload their 2020 Q1 Form 941 reported to the *** to verify the average number of FTE employees on payroll per week employed between January 1, 2020 and February 29, 2020.

941 Q1-Q3 2020 Covered Period Payroll Summaries from May 2, 2020 to October 17, 2020 List of those employees who exceeded the capped amount for wages during the covered period Covered Period Health/Retirement Benefits if applicable

This information is needed to process the application. This information should also be reflected on the customers dashboard.

We have investigated the matter and believe we have addressed the stated issues. Please reach out to us at ****************************** or ************ if there is any other information we can provide.

Regards,

Compliance Operations Team
KServicing
Initial Complaint
Date:08/26/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened an account with Kabbage.com owned by Amex, ever since they sold to Amex the service has changed.I was good-to-go very small credit line of $2,000.00 never used it one time at all.Then they blocked it, stating they needed bank statements, so I gave them PDF statements,now they say I am late with an Amex account, which I am not, and they need to reachout to Amex and will get back to me in a couple of weeks. to have over 500 complaints in one year is 42 business customers a month that are not happy with your services, this is poor for Amex and it shows business customer can not use this company for there funding needs at all.
Business Response
Date: 09/09/2022
Dear Better Business Bureau,

Thank you for the opportunity to respond to *********************** complaint regarding KServicings participation in the SBAs Paycheck Protection Program (PPP) loan program. ************** has stated that she opened an account with Kabbage and established a line of credit but now getting statements saying payments is late. additionally she is not able to get any response from kabbage.

Thank you for reaching out to KServicing. Using the information provided to the BBB, we attempted to locate the customers information by searching the email, address and phone number provided. We were unable to locate any accounts or applications with this information in our system. We would like to assist this customer, however, it appears that this customers account is not with KServicing. We recommend that the customer reach out to the company in which he obtained the account.
We have investigated the matter and believe we have addressed the stated issues. Please reach out to us at ****************************** or ************ if there is any other information we can provide.

Regards,

Compliance Operations Team
KServicing
Initial Complaint
Date:08/26/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have reached continuously to kabbage, specifically the forgiveness division as to the status of my loan and the forgiveness. All I keep being told is that I need to provide mor documentation, although what Im providing is information I provided when I took out the loan . First they asked transcripts, then whole tax return , then my business license . This has been going on way too long . And the only correspondence that I can get back is an email that states can you rate my customer service ( no shade to the off shore team that does the customer service for ******************. ). The handling of this process has been **** poor. I cant be the only one have this experience. Im getting super fed up
Business Response
Date: 09/09/2022
Dear Better Business Bureau,

Thank you for the opportunity to respond to ************************* complaint regarding KServicings participation in the SBAs Paycheck Protection Program (PPP) loan program. **************** has expressed that he would like to know the status of his loan.

We have reviewed the records and can see that documentation was requested from the customer on 08/12/2022, and again on 08/18/2022 We are in the process of manually reviewing the documentation that the customer has submitted. We have escalated the customers concerns to a manager for a priority manual review and we will follow up with the customer to provide a personal update once a review status has been determined.

We have investigated the matter and believe we have addressed the stated issues. Please reach out to us at ****************************** or ************ if there is any other information we can provide.

Regards,

Compliance Operations Team
KServicing
Initial Complaint
Date:08/25/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In August of 2021, we ****************** ***** applied for Loan Forgiveness through K-Servicing. We have been waiting for an answer now for 12 months. The only thing we are told is that we have filed for forgiveness and we "have to just wait" until SBA gets back to them with information. KServicing says they had all the proper documentation to file even though there are 2 requests in our portal that said at one time there were documents requested. However, which documents these are cannot be determined. Once again, rep says they had all necessary documents. We have called every month now for 10 months with no change of answer. I have been told that there is no way to escalate to a higher level and we just have to wait.Our accountant has contacted SBA and they can't confirm our forgiveness was ever even filed, or a status on it.We deserve a proper status.
Business Response
Date: 09/08/2022
Dear Better Business Bureau,
Thank you for the opportunity to respond to ********************* complaint regarding KServicings participation in the ***s Paycheck Protection Program (PPP) loan program. ************* has expressed that he would like to know if his forgiveness has been filed with the SBa and the current status.
We have reviewed this customer's loan account and we can see that the application was submitted to the **** The application is currently under review per the *** as of September 9th, 2022. Additionally, the customer will be able to find the most up-to-date information via the dashboard where the forgiveness application was submitted.
We have investigated the matter and believe we have addressed the stated issues. Please reach out to us at ****************************** or ************ if there is any other information we can provide.
Regards,

Compliance Operations Team
KServicing
Initial Complaint
Date:08/24/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
K Servicing / Kabbage PPP loan Received modest loan in 2020. Have submitted required documents 4 times. Company keeps changing requirements and continues changing their platform. I submitted everything requested once again over 60 days ago now. I meet all criteria for forgiveness. I would like this resolved. The stress and unfair process and treatment are more than I can continue to handle. Thank you LPB *********************
Business Response
Date: 09/07/2022
Dear Better Business Bureau,

Thank you for the opportunity to respond to *************************' complaint regarding KServicings participation in the SBAs Paycheck Protection Program (PPP) loan program. **************** has expressed that he believes that he has submitted all required documents and meets the criteria for forgiveness. He is requesting that the loan forgiveness application be approved.

We have reviewed this customers loan account and appreciate the feedback that the customer has provided. We have escalated the customers concerns to management and have requested a priority manual review. We will follow up with the customer to assist with the next steps. We appreciate the customers patience throughout this process

We have investigated the matter and believe we have addressed ****************** issues. Please reach out to us at ****************************** or ************ if there is any other information we can provide.

Regards,

Compliance Operations
KServicing
Initial Complaint
Date:08/23/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
LOAN: ********** Humane Animal Removal ****www.humaneanimalremoval.com We have been in compliant with this loan in the amount of $18684 and have been calling K-Servicing and the ***.gov over the past year. The *** PPP forgiveness program said that K-Servicing has a block on our account so they cant assist me directly until the block is lifted. K-Servicing has sent me a request to create a DocuSign ****s in August 2022 which I have filled out and returned. I remain waiting still again. Then I received an email from K Servicing telling me: "Please note that if this loan is not repaid in full,THIS IS AN ATTEMPT TO COLLECT A DEBT and a demand for payment by August 24th. When I call K-Servicing at the numbers provided ********************-747-5135, 1-***************-***************-*****************-747-2513-- No employee will give me an answer as to why the loan is blocked or why it has not been forgiven. The *** PPP forgiveness program told me to call ***************** Cross River will not talk with me and sends me back to K-Servicing. Why has K-Servicing not been in correspondence with the ***.gov about our loan for complete forgiveness? This is causing unfair stress on my health due to the lack of professionalism on behalf of K-Servicing. I need this resolved quickly.Regards,***************************** ************ ****************************************** Humane *************** **** Proudly Serving Miami-Dade for 32 years!PO ***********************************
Business Response
Date: 09/06/2022
Dear Better Business Bureau,

Thank you for the opportunity to respond to ********************************* complaint regarding KServicings participation in the ***s Paycheck Protection Program (PPP) loan program. **************** has expressed that she would like to know the status of her loan forgiveness application and why it has not been submitted to the ***.

We have reviewed this customers account and we can confirm that the customer e-signed her application on August 19, 2022 The customers application status was considered completed at that time, The customer's application was submitted to the *** on August 22,2022 The application is currently under review with the ***. Additionally, the customer will be able to find the most up-to-date information via the dashboard where the forgiveness application was submitted.
We have investigated the matter and believe we have addressed issues. Please reach out to us at ********************************************* or ************ if there is any other information we can provide.

Regards,

Compliance Operations Team
KServicing

Customer Answer
Date: 09/06/2022
Attached are two snap shots of emails I have received from K Servicing.
The first one is a demand for payment which should not happen when there has been no movement on my loan with K-Servicing trying to work with the **** I would like to know if K-Servicing is reporting this to the credit bureaus? If so this is kind of like black mail as they will ruin my credit because of their delay. :-(
Further more I would like this ticket to remain open because nothing has changed. K-Servicing, I feel has moved my documents to the *** only because your organization the BBB has
gotten involved with an inquiry to my problem with K-Servicing not assisting me. This matter is not resolved until the *** sends back the documents to K-Servicing and they finalize my loan. During this time I should not be demanded to repay my loan by K Servicing.
Thank you BBB for assisting me with this matter.
Sincerely,
Jenn
Business Response
Date: 09/16/2022
Dear Better Business Bureau,

Thank you for the opportunity to respond to ********************************* complaint regarding KServicings participation in the ***s Paycheck Protection Program (PPP) loan program. **************** has stated that she has been receiving emails demanding payments and believes she meets the critiria for forgiveness.
We appreciate the feedback that the customer has provided. We have reviewed the records and we can confirm that the customers loan was approved by the *** for loan forgiveness on September 15, 2022 The records indicate that the payment to the customers account is pending as of September 16, 2022. This process may take from ***** business days to post on the customer's account.

We have investigated the matter and believe we have addressed the stated issues. Please reach out to us at ****************************** or ************ if there is any other information we can provide.

Regards,

Compliance Operations Team
KServicing
Customer Answer
Date: 09/16/2022
Dear Better Business Bureau,
I want to say Thank You so much for helping me push K-Servicing to resolve this matter quickly. I truly feel your organization was the reason my PPP loan was settled. As you can see from my snap shot, it was 100% forgiven.
As for K-Servicing's lack of concern for assisting micro businesses like mine with a PPP loan forgiveness is criminal. Should a pandemic happen again I hope ***************** government will exclude K-Servicing from assisting in any loan programs.
Thank you BBB!
This matter is resolved.
Sincerely,
Jenn
Initial Complaint
Date:08/22/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to reach out to K Servicing (Kabbage) for months in regards to my loan forgiveness. I signed all proper documentation and sent in all requested forms in a timely manner. The first loan application they sent me had an error (showed $0 as forgiveness) I then contacted them and alerted them of the error. Several weeks later, (4/26/22) they re-sent me the application with the corrected loan forgiveness amount. I signed immediately and never heard back. I am now receiving emails stating I have defaulted on my loan and my payment is due in FULL and if not paid I will be sent to collections??? This company has clearly failed in providing proper loan forgiveness as you can see amongst hundreds of complaints regarding the same issue. I would like a resolution and response as soon as possible considering they are only giving me until August 23rd, 2022 to pay in full!
Business Response
Date: 09/02/2022
Dear Better Business Bureau,

Thank you for the opportunity to respond to ******************************* complaint regarding KServicings participation in the SBAs Paycheck Protection Program (PPP) loan program. **************** expressed that she has been trying to reach K Service for months in regards to her forgiveness and believes she has submitted all required documents and would like a resolution and response to the status of her forgiveness.

We appreciate the feedback that the customer has provided. We apologize that the customer may have had trouble reaching us.Weve seen a significant increase in our contact volumes. We are doing everything we can to address customer concerns quickly.
The customers forgiveness application is currently under review. Although we cannot currently provide you with a timeline for this process, please be assured, the customer will be notified once a final decision has been made. Additionally, the customer will be able to find the most up-to-date information via the dashboard where the forgiveness application was submitted

We have investigated the matter and believe we have addressed ******************************* issues. Please reach out to us at ****************************** or ************ if there is any other information we can provide.

Regards,

Compliance Operations
KServicing
Initial Complaint
Date:08/22/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a *** loan through Kabbage in 2020 (*** Loan Number: **********). I applied for forgiveness 4 times. Also, I provided all the supporting documents for the loan forgiveness and I keep getting messages saying that the *** loan has not being forgiven. In the Kservicing portal it says that the loan was finally submitted to the *** this year (please see attachment). However, there is a message below saying that additional information needs to be provided. There is not a button to "Complete Borrower Action". I can't not mention how many phone calls I had with this lender in the past and I am not going anywhere. I don't understand why the loan has not being forgiven since I used the funds following the *** guidelines. I need a resolution as soon as possible. Kabbage is also trying to add interest on this loan that I should not be paying for. I would really appreciate if someone can reach out to me via email or phone.
Business Response
Date: 09/02/2022
Dear Better Business Bureau,

Thank you for the opportunity to respond to ******************** complaint regarding KServicings participation in the SBAs Paycheck Protection Program (PPP) loan program. **************** expressed that he doesnt understand why the loan has not been forgiven yet and he needs a resolution.

We have reviewed this customer's loan account and we can see that the application was submitted to the **** The application is currently under review per the **** The SBA may follow up to request additional documentation in which KServicing has provided in order to proceed with the forgiveness process. . Although we cannot currently provide you with a timeline for this process, please be assured, you will be notified once a final decision has been made In addition, customers will not be responsible for accrued interest on any loan portion that is approved for forgiveness. the customer will be able to find the most up-to-date information via the dashboard where the forgiveness application was submitted.
We have investigated the matter and believe we have addressed ******************** issues. Please reach out to us at ****************************** or ************ if there is any other information we can provide.

Regards,

Compliance Operations
KServicing
Customer Answer
Date: 09/02/2022
Good afternoon,
I acknowledged K Servicing's response in that the application for forgiveness has been sent to the *** and is still pending *** review, but the collection efforts by K Servicing and threatening emails about past due amounts and noncompliance should cease until a resolution is reached with the ***.
*************************
Business Response
Date: 09/16/2022
Dear Better Business Bureau,

Thank you for the opportunity to respond to ***************************** complaint regarding KServicings participation in the ***s Paycheck Protection Program (PPP) loan program. **************** has stated that he believes he has submitted all required documents and would like his forgiveness loan to be submitted and approved by the ***.
We appreciate the feedback that the customer has provided. We have reviewed the records and we can confirm that the customers loan was approved by the *** for loan forgiveness on September 5, 2022. The records indicate that the payment was applied to the customers account on September 8, 2022. This account is considered paid in full. We have investigated the matter and believe we have resolved the stated issues. Please reach out to us at ****************************** or ************ if there is any other information we can provide.

Regards,

Compliance Operations Team
KServicing
Initial Complaint
Date:08/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received PPP loan two years ago (Appx.)Applied for the forgiveness a year ago but have been given the run around ever since filing. I have had multiple calls/emails, but no response.I contacted the **** but was told to go back to K Servicing for assistance.
Business Response
Date: 09/02/2022
Dear Better Business Bureau,

Thank you for the opportunity to respond to ************************** complaint regarding KServicings participation in the SBAs Paycheck Protection Program (PPP) loan program. ************************ expressed that she has had no response about the status of her loan forgiveness application.

We apologize that the customer may have had trouble reaching us. Weve seen a significant increase in our contact volumes.We are doing everything we can to address customer concerns quickly.

We have reviewed this customer's loan account and we can see that the application was submitted to the **** The application is currently pending validation per the **** the SBA has up to ninety days to make there determination.Additionally, the customer will be able to find the most up-to-date information via the dashboard where the forgiveness application was submitted.
We have investigated the matter and believe we have addressed ****-saids issues. Please reach out to us at ****************************** or ************ if there is any other information we can provide.

Regards,

Compliance Operations
KServicing

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