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Business Profile

Social Security Services

Ber/Ley Social Security Consultants

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Social Security Services.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Just now I started to complete their (Ber/ley) form for requesting a replacement Social Security card. When I realized that this was NOT the Government website, I tried to go back and delete the information that Id already typed in. I was not able to delete all my ************** there ANYTHING I can do now to get it deleted from Ber/leys website form?Thank you, ***** ******** ****

    Business Response

    Date: 06/25/2025

    Hello, 

    If you did not place an order then we do not have your information. You can follow the regular rules about websites; clear cache and cookies. 

    Thank you, 

    Customer Support

  • Initial Complaint

    Date:06/23/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Payment for fraudulent services. I am seeking a refund

    Business Response

    Date: 06/24/2025

    The customer contacted customer support. Please see message below:

    Mon, 23 Jun 2025 at 6:35 PM)

    To:[email protected]
    Thank you for contacting BL SSC.

    We were able to locate the order and void the transaction. Nothing was charged to you, but sometimes banks will put a temporary hold on your funds even before a transaction is completed successfully.  This hold usually lasts for just a couple of days. After that, the funds are released back into your account.

    Please allow about 3-4 business days for the money to reflect in your account.


    We understand your concerns regarding the charge for the service of the replacement Social Security card. 

    As for the process, most Social Security Administration (SSA) offices generally require appointments, and the process is not as straightforward as simply walking in and requesting a replacement card. While the SSA offers the replacement card for free, many people are unfamiliar with the specific details of the application process, such as required documents and the proper way to complete the forms. These errors can often lead to application rejections, which can result in delays of up to a month.

    Our service helps to mitigate these issues by assisting with the completion of your application form (the SS5 form), which is used for replacements, name changes, and new card requests. We provide guidance on the required documents and offer support to ensure that your application is correct before submission. This is why we charge a fee for our assistance in preparing the application, rather than for the card itself.

    To clarify, we are not affiliated with the Social Security Administration. We are a third-party service designed to simplify the process and help avoid common mistakes. As noted on our website in several places, our role is to help with form preparation, and the fee is for the service we provide in making sure your application is accurate and complete

    If you have any questions, please feel free to reply to this ticket.

    Thank you,
    BL SSC Customer Support

  • Initial Complaint

    Date:06/19/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #: 9664. Product: Smart SS Card Application SS5 form. Paid $39.50. I didn't realize that I could get a replacement card for free through the ssa. *** website. A website like this is misleading, charging for something that is free. They are not ***ernment empoyees and I naively gave them sensitive information, like my SS number. Also Bl SSC (****************************) was the website where I found and paid for the form, and it has a different address and name, then the company that sent me the form "Easy Apply" (**********************************)/ address: ***************************************************.

    Business Response

    Date: 06/23/2025

    The customers already contacted customer support please see the messages below:

    Thu, 19 Jun 2025 at 8:42 PM)

    To:"Easy Apply" <[email protected]>
    Okay. Thanks.

    On Thu, Jun 19, 2025 at 1:30?PM Easy Apply <[email protected]> wrote:

    Thank you for contacting BL SSC.

    You are within the 10-day refund policy and your order was refunded. 

    Also, please allow 3-10 business days for the funds to be returned to the account. It is returned to the same form of payment used.

    If you have any questions, please feel free to reply to this ticket.

    Thank you and have a great day,
    BL SSC Customer Support

  • Initial Complaint

    Date:04/04/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for a ss card replacement. Submitted pymt and received no ss card. I have reached out to them about the card or a refund numerous times and no response.

    Business Response

    Date: 04/07/2025

    Hello, 
    We researched this information below but have no communications via email or phone number that you attempted to contact our customer service department.
    Daytime Phone: **************
    E-mail: ***************************
    We will be more than happy to explain our services.  Easy Apply is a private company that provides paid assistance in preparing and filing documents. We do not charge for the form itself, but for the assistance in its preparation.  Our charge is a one-time flat fee and not a reoccurring charge.   
    Our website states in 3 sections of the home page: top, midsection, and footer, the fact that we are not affiliated with the Social Security Administration. Not as the customer stated that we state that information afterwards. 
    In no way do we try to impersonate any government agency. We do not hide our phone number, our location, or the fact that we are not affiliated with the social security administration.  
    If you would like to remove information that was provided to complete your order please visit the following link, Request to Delete Personal Information, ******************************************;
    If you have any questions, please feel free to contact our customer service via email, **********************************. 
    We located the order and issued a full refund. Please allow 3-10 business days for the funds to be returned to the same form of payment used. Additionally, if the payment method that was used to pay for the transaction is no longer valid, canceled or stops working for any reason, Site will not be responsible if you cannot receive reimbursement for reasons of closure, cancellation or any reason to limit the operation of payment method. 

    Sincerely, 
    Easy Apply Customer Support 

Ber/Ley Social Security Consultants is NOT a BBB Accredited Business.

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