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Business Profile

Spa

Spa Sydell

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spa.

Complaints

This profile includes complaints for Spa Sydell's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Spa Sydell has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Spa Sydell

      3005 Peachtree Rd NE Atlanta, GA 30305

    • Spa Sydell

      5155 Peachtree Pkwy Ste 330 Norcross, GA 30092-2529

    • Spa Sydell

      10593 Old Alabama Connector Rd Alpharetta, GA 30022-8272

    • Spa Sydell

      1745 Peachtree St NE Ste M Atlanta, GA 30309-2463

    • Spa Sydell

      4505 Ashford Dunwoody Rd., NE Atlanta, GA 30346

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/28/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 10, 2024, I joined the monthly 99 membership program, which states that any unused credits accrue for ninety days, and upon confirmation of cancellation, you have 30 days to use any remaining credits. I used my credit for May. I was billed June 2024, but did not use my credit. I sent a 30 day notice of request to cancel on June 26, 2024, which was not acknowledged. I was billed in July 2024, and did not use that credit. I followed up with the company, and on August 9, 2024, received confirmation of cancellation and that I had thirty days from the date of that email to use my remaining credits. I had two remaining credits to use, so I called to make an appointment on August 13, 2024. Sydell told me I could not use any credits since I cancelled, and they would have a manager call me the next day. I was never contacted. I would like the value of those two credits ($198) refunded to my original form on payment. All emails and terms of agreement are attached. I have additional screenshots that are too large to upload that I can provide via email if necessary.

    • Initial Complaint

      Date:10/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      October 21st 2023 I visited spa Sydell in ********** with my friend. I went in wearing my ****** dollar Rolex which was seen on surveillance. We arrived at approximately 12:15 pm. We go on and are assigned a locker and i locked away my valuables in the locker. We went to our first service which was a massage. We finished and went back in locker area to check phones and and when we tried to get into locker it wouldnt unlock. Somehow my massage therapist was able to get into me and my friends locker with a master code. We got into locker and this is before i realized my Rolex was missing. Next we went to our next service which was a facial. We get our service we go in locker area to change and then go pay. Right after i paid is when i realized my Rolex was missing out of my purse!!!! I then questioned everybody in there and they said they dont know where it is and they are sorry. They tried to discourage me from calling the cops but i still did. The cop arrives and owner arrives and they go over surveillance and say they dont know who did it because there isnt cameras in the changing areas. The owner was rude and was like why would you wear a 17k watch to a massage he also told me he couldnt search his employees bags because they are independent contractors. This is crazy! I have been victim of theft and I want my watch back or replaced.

    Spa Sydell is NOT a BBB Accredited Business.

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