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Business Profile

Spices

The Spice House LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spices.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My family and I visited this location on ********* to celebrate my daughters birthday. We ordered 3 tropical glazed salmon and received 3 dry and overcooked Salmon with no glaze. We ordered tacos 1 shrimp and 1 jerk chicken, they arrived sloppy and soggy with barely any filling on the inside. The vegan pasta was room temperature and the side of salmon ordered with it was dry and overcooked! We were extremely disappointed and felt like we were forced to eat the food due to the house rules that were visible on the table. We were forced to pay 18% gratuity for poor food quality, room temperature food, and misrepresentation of menu items. They ruined our birthday cake that we gave them to store for us until we were ready to sing happy birthday. My daughter did not bother to cut the cake at this point. She had an unhappy experience and we would never visit this restaurant again! The manager on staff gave a 7% discount for the 3 Salmon dishes that did not have glaze on it. Im frustrated with this resolution because the highlight of this dish is the glaze! No compensation for the other issues we were faced with. I would like a complete refund for the terrible experience! We chose this place to celebrate and they failed to deliver!

  • Initial Complaint

    Date:12/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been working at Spice House Buckhead (**** *************************************************************************************) for over 4 months now and we have not been getting paid. I am a server and bartender and my employers will hold our wages for weeks and months at a time. Ive been late on bills on several different occasions because they will not pay me what they owe me. The owner **** (LJ) expressed that he will not pay us if we quit or get terminated which is not right. (I was wrongfully terminated on Nov 28) I have kids and a family to provide for can someone please help us. Currently they are 25 days behind and owe me over $1300. Please advise.

  • Initial Complaint

    Date:09/21/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I place an order for lamp chops, black rice and cabbage. I got there my door was pick up by Uber eats and I had to wait for another order. The Manager and host was very rude not showing any concern and walked off like I cant take this. The manager started I will take 20%off when you come back. How no one took my information. The way I treated no. The food was horrible, the black rice was brown and the cabbage taste like grass the *** chops was so dark. I have been tying to contact the owner no on has not respond to my suppose to be survey. The entire meal was so discussing. No apology no nothing. Attached is what my dinner and black rice look like. The picture of the black rice that is circe is what it suppose to look like and it dose not. Please look and compare the picture. In the dark it looks like black rice in the light it looks brown and was spicy.

    Business Response

    Date: 09/23/2022

    Hello,  

    While we apologize for the inconvenience of the uber driver mistakenly taken your food, we attempt to make sure this doesn't happen to the go orders. The manager acknowledged this mishap and provided a discount for the customer's next visit. Thank you for bringing this matter to our attention. 

    Thanks,

    SH Representatives

     

The Spice House LLC is NOT a BBB Accredited Business.

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