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Business Profile

Sports Memorabilia

Fanz Collectibles

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports Memorabilia.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase date 12/5/24 Order confirmation 12/5/24 Stated shipment date 12/13/24 Estimated delivery date - 12/18/24 Money paid $96.85 Order - football helmet containing family picture Item still in pre-shipment state. No movement has occurred. When contacted requesting clarification, the company emailed one reply with the response we will check it out I requested several more times for updates. No replies from the company. Contacted via ******** messenger; was told to wait for shipping to update in **************************************** 6 days. Was told again to wait and all communication was ceased by the company at that point. Tried to contact them via Instagram messenger with no reply. There is no customer service phone number. There is no way for me to get in contact with anyone at this point to request a refund, updates, a replacement. At this point I would prefer to not deal with this company and just would like a refund.

    Business Response

    Date: 04/22/2025

    We sincerely apologize for the delay and lack of communication. The order was placed on 12/5/24, shipped on 12/13/24, and *** shows it was delivered on 12/27/24likely delayed due to holiday volume. While the shipment was sent in a timely manner, we take full responsibility for the experience.
    To make things right, we're offering the customer the option of a full refund, free replacement, or store creditwhichever they prefer. We're also taking steps to improve customer service response times moving forward.


    We appreciate the opportunity to resolve this.

    Fanz Team

     

    Customer Answer

    Date: 04/22/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution of a full refund is satisfactory to me.

    Sincerely,

    ******** ********

Fanz Collectibles is NOT a BBB Accredited Business.

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