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Business Profile

Sports

AMB Sports & Entertainment, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************** FC season tickets department took funds from me in exchange for seats i chose. When my family went to use the seats they were unavailable and seats that were undesirable were given to us. The representative explained that my seats were given away on accident due to nonpayment. My account manager with the season ticket office had instructed me that I still had two months to pay for the rest of the balance. Out of $3000 only $360 remained with two months to pay that off. When I spoke with a senior executive he claimed my tickets were not accidentally given away but that I was in default of payment. The senior executive said they would call me but 3 weeks later I didn't receive a call. I saw an email from him but it was asking about my account and I'm done with the games and stall tactics. When they refunded my money they only gave a partial refund. They refuse to give me an itemized receipt and they state their system will not produce one. This has been a horrific customer experience and they simply do not care about their fans.

AMB Sports & Entertainment, LLC is NOT a BBB Accredited Business.

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