We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Testing Center

IT EXAM Vouchers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Testing Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/26/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a US resident and NOT an international candidate. I purchased a CompTIA CySA+ voucher for about $329.95 at 930am and received confirmation number F1-1706279111 via email right away.According to their own website I should have also received my exam voucher code via email so that I CAN REGISTER for my exam. I did not receive my exam voucher code and their phone rep ************************ said my order was not ready and he would call me back when it was. He also stated the company policy is for IT Exam Vouchers to schedule the appointment, and that I COULD NOT schedule my own exam. I replied "That is NOT what it says on your website". I then called both CompTIA and ******* Vue and they both confirmed that I should receive a voucher code which I could use to schedule my own exam. On the IT Exam Voucher site they promote how fast they send the voucher via email. This is not true for me. It is now near the end of the day and after 5:00pm on Friday, and they have not provided the product/service that I purchased at 930am, and instead are delaying the issue. I can not rate this service as 5 stars. This is for a professional industry exam, and yet they are not professional enough to honor the information on their web. I have called several times and still the issue is unresolved. This is not how you do business. This is a process that is normally done in less than 15 minutes when a company is conducting business properly with all customers. Lastly, this is a time sensitive issue because the voucher expires 1/31/2024 and they have wasted one day already. There is nothing confusing about this process, just a bit of vindictiveness. The problem is you are taking payments and then NOT providing the services that you post on your own website. PS Please review their website content as well as the attachment. PS2 When I use ALL CAPS I am not yelling, I simply do not have all have bold or italic keys on the keyboard. Thank you for helping me to clear this up.

IT EXAM Vouchers is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.