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Business Profile

Theatre

AMC Entertainment Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Theatre.

Complaints

This profile includes complaints for AMC Entertainment Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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AMC Entertainment Inc. has 22 locations, listed below.

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    Customer Complaints Summary

    • 102 total complaints in the last 3 years.
    • 23 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/29/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 26th I went to the *** website to purchase tickets for the movie IF for Saturday June 8th at 3:15pm. My friend and I, both seniors, and her 2 granddaughters were to see the movie. Total price I paid was $40.72. Order number *********. I did not immediately check the email. Two days later, I looked at the email. Instead of IF, *** had reserved seats for us for the movie *** Boys: Ride or Die. I looked up the phone number for *** and they never answer their phone the message says. You can only contact them via email and they're allowed to take 2 weeks to respond. Having no other option, I asked for a refund through the website. They would only refund $31.96. The remainder they were keeping as a convenience fee. They sold me the wrong tickets and they're going to charge me a convenience fee because their website doesn't work right? I have never heard of an **************** that does not have a customer service number to contact them at for problems. I would have preferred to have gotten the problem corrected but *** isn't interested in correcting their website that doesn't work correctly. I do not expect *** to even respond to this complaint given all they are interested in is stealing from would be customers. I will never go to an *** theater ever again. They are crooks and should be put out of business and their CEO prosecuted.

    • Initial Complaint

      Date:04/15/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a customer server related experience that I was trying to communicate. However corporate does not ha e a direct email and no executive team has contacted me.

      Business Response

      Date: 04/16/2024

      We are happy to review this guest's concern issue. Please visit our website at ************************************************** where guest can reach out to us via ******** or ******** or email our ************* team for assistance.

    • Initial Complaint

      Date:03/08/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 1st 2024. Paid $19.99 plus $6.98 shipping to AMC Entertainment for the advertised "Slimer" popcorn bucket. The then released ******'s design varied completely from what was advertised.

      Business Response

      Date: 03/11/2024

      Hi there,

       

      This is the *** Theatres ***** Services team.  Unfortunately, we are unable to assist with *** Theatres Movie Merchandise purchases.  However, I can inform you that the *** Theatres Movie Merchandise team is looking into this currently.  Please reach out to them directly for assistance with your order and the item that you received.  You can reach out to them directly here: **********************************************************************************; Once you are on this page, please select "Complete this form" at the top of the page to contact the team regarding the item you received.  

    • Initial Complaint

      Date:02/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I found that I have been charged ***** per month since Aug by *** Stubs for a service I never signed up for. I went to an *** movie and they required you download the app and add a credit card to purchase tickets and food. They never asked my to sign up for a subscription service but have been charging me ever since. There is no way to cancel the subscription and the phone number they provide is only a recording. I have reached out to them via the website but have gotten no response

      Business Response

      Date: 02/20/2024

      We are deeply sorry for the trouble getting in contact with our ************* team. Guests can reach out via social media or by visiting **************************************************. The related membership has already been cancelled by the member and is pending expiration. Theatres do not typically require the app and accept purchases in person at the box office, concession stand, or any self-service kiosks. We would like to investigate this further and assist with the accidental purchase of this membership. We have reached out to the guest with our ************* email (Incident 240220-000180) to gather more details and help. 

    • Initial Complaint

      Date:02/04/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over the past few years, AMC theaters has been closing all of their theaters in central ****. Last November 2023, abruptly, without any notification to customers -- including those belonging to their loyalty program (like me) -- they closed their last theater in central ****.My family has over $100 in gift cards to this theater chain that are now unusable. I personally have $50 worth of these unusable gift cards. Phone calls in mid January ************************************************ being told that *** legally does not have to reimburse me (but that I should give these unusable cards to friends, who also couldn't use them because they too live in central ****). Emails to ***'s gift card customer service email on Jan. 15, **** and Jan. 24, **** have gone unanswered. I remain left with unusable gift cards and *** is still selling their gift cards in central **** to unsuspecting customers who will discover that they too have no way to use them, aside from taking a 5 hour round trip to the nearest movie *** theater.

      Business Response

      Date: 02/04/2024

      All gift card related concerns are handled directly by our Gift Card team by emailing ***************************************** The team reviews requests in the order in which they were received and typically has a 6-week turnaround time. Guest should have received an autoreply with this information after emailing the Gift Card team.

    • Initial Complaint

      Date:01/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My *** app offered me free year of *** stubs premiere when completed watching three movies by 12/31/2023. Current I am a stubs insider member #****************, I watched three movies total and then still did not receive any free upgrades. I emailed my concerns to support team on Dec 29, 2023 with reference number #: 231229-000429 and never get any reply since then. The cost of this membership for whole year only $15.00 and it should be easier solved. Very disappointed experience, I wish my membership would be upgraded once my complaint was submitted.

      Business Response

      Date: 01/18/2024

      Guest has been contacted again from our side on Incident # ******-000348.

    • Initial Complaint

      Date:01/13/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      as a senior citizen who went to ******** *** and needed to sit manager said there was no seats in lobby other than high stools to accommodate people who were drinking alcohol

      Business Response

      Date: 01/14/2024

      Thanks for sharing the details of the recent visit. Please know that the information provided is being shared with the appropriate internal parties, so this can be reviewed with theatre management to ensure we are providing the best possible service to our guests.

      Customer Answer

      Date: 01/14/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************************

    • Initial Complaint

      Date:01/11/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a amc entertainment credit card ending in 4382.I received a response from deserve that upon my request this department will be reporting my account to EQUIFAX credit bureau. I want to clarify if deserve have contacted EQUIFAX credit bureau and sent them a re insertion request for this account to be added to EQUIFAX. I want to know if deserve have (reached out to equifax) to request for a credit bureau update? Im asking due to the fact that, ** getting different replies with too many different answers. I want to know if deserve is MOST DEFINITELY going to do what you said you would do. Which is REPORT MY ACCOUNT TO EQUIFAX CREDIT BUREAU?

      Business Response

      Date: 01/12/2024

      For questions related to your AMC Entertainment **** Card account, please contact our credit card servicer, Deserve, at ************.

      Customer Answer

      Date: 01/17/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:01/02/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a ****************** entertainment credit card account number ending in ****** that was opened on November 28, 2023. The statement closed on December 27, 2023, and it is NOT reporting to my EQUIFAX CREDIT BUREAU. It is only reporting to EXPERIAN & TRANSUNION CREDIT BUT (NOT TO EQUIFAX). My account is suppose to be reporting to all 3 credit bureaus and it need to be updated to EQUIFAX CREDIT BUREAU ASAP! This company need to send a RE-INSERTION REQUEST to EQUIFAX CREDIT BUREAU so my account can be INSERTED to my EQUIFAX CREDIT BUREAU CREDIT REPORT! This account need to be updated and reported to EQUIFAX CREDIT BUREAU ASAP!

      Business Response

      Date: 01/03/2024

      Our credit card servicer, Deserve, uses Experian to run credit checks. For any additional questions or concerns, please contact Deserve at ************.

      Customer Answer

      Date: 01/03/2024

       
      Complaint: 21087998

      I am rejecting this response because: You need to READ my concerns and Im talking about the credit reporting on my account! My current open account is suppose to report to (EQUIFAX, EXPERIAN, AND TRANSUNION CREDIT BUREAU)! Which means my account should be REPORTING TO ALL 3 CREDIT BUREAUS & it is not REPORTING TO (EQUIFAX CREDIT BUREAU)! You didnt thoroughly read my inquiry and you need to PAY ATTENTION TO WHAT I AM ASKING!!! READ!!! You sent me an automated response and are playing games with my inquiry regarding the reporting of my account! READ!!!

      Sincerely,

      ***********************

      Business Response

      Date: 01/03/2024

      Unfortunately, *** is unable to assist with this credit reporting concern. Our credit card servicer, Deserve, would need to be contacted directly for further assistance at ************.

      Customer Answer

      Date: 01/03/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:01/02/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchsed an *** $25 gift ccertificate/card having card number ******************* and PIN ****. When I check its balance, it shows the card is not recognized. The *** website (**************************************************************************************************** under FAQ - "I'm having trouble with my gift card" section dropdown) states, ".... If you have an *** gift card that begins with ****, please email photos of the front and back to **************************************** for a replacement card. *** gift cards that start with **** need to be replaced, at no cost, to be redeemable." As previously noted my gift card begins with ****.I have attempted to contact the e-mail address provided twice but they are not providing a replacement.

      Business Response

      Date: 01/02/2024

      Apologies for the trouble! We have reached out with our guest service email (reference number: 240102-000866); to gather some information so we can investigate this replacement request. This email should be received soon. Thank you!

    AMC Entertainment Inc. is NOT a BBB Accredited Business.

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