Complaints

This profile includes complaints for AMC Entertainment Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AMC Entertainment Inc. has 22 locations, listed below.

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• 

  AMC Entertainment Inc.

  PO Box 725489 Atlanta, GA 31139-2489

• 

  AMC Entertainment Inc.

  5900 Sugarloaf Pkwy STE 415 Lawrenceville, GA 30043-7848

• 

  AMC Entertainment Inc.

  2600 Cobb Place Ln NW Kennesaw, GA 30144-6872

• 

  AMC Entertainment, Inc.

  3000 Alpine Ave NW Grand Rapids, MI 49544

• 

  AMC Entertainment, Inc.

  12270 James St Holland, MI 49424-8613

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried contacting the company over the phone via their number listed on their pfficial website. The autonatic operator said they are not taking calls. I emailed the conpany about issue, no response. I never received the confirmation of the barbie ****** purchase i accidentally made to my paypal. I cannot contact *** with a confirmation number of the transaction ** they did not email me one.

  Business Response

  Date: 08/01/2023

  Reviewed details provided by Guest. See order #********* was purchased under the email address shared and confirmation email was sent to guest at time of purchase. Order confirmation email resent to **************** for the guest.  

  Customer Answer

  Date: 08/01/2023

  That email was incorrect, the correct one was ****************.

  since the email was incorrect i never received my tickets.

  i was sinply trying to check if the seats had numbers and a set place we had to sit at because of vidion impairments. But instead of allowing me to see further details it processed my payment as soon as i hit pay with paypal and i did not input any information in. I did not get to see the movie AND it was an accidental purchase because the website should not be hitting any buttons for payment without my authorizationz

  Business Response

  Date: 08/03/2023

  Hi there,

   

  The guest has been contacted via our email server on 08/02/2023 and a refund has been issued for their order.

   

  Thanks! 

• Initial Complaint

  Date:07/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to them in late February regarding 9 gold and silver tickets for *** theatres. They're no longer redeemable per the company but if you e-mail a specific address which was gold and silver replacement then they replace your tickets. I reached out several different ways. On ********* on messenger, on their website, and on e-mail. I sent pictures and continued receiving an automated message saying they would be replaced within two to three weeks. That was in late March. I reached out recently asking when I could expect them and it has gone silent on their end. I would be very grateful if you could reach out and be my voice. Perhaps they will respond to you. Thank you

  Business Response

  Date: 08/02/2023

  Reviewed details provided. Guest has already been in contact with the ********* Services team via ******** for assistance. Conversation number ******** for reference, if needed.

  Customer Answer

  Date: 08/07/2023

   
  Complaint: 20394091
  
  I am rejecting this response because:

  It is true - I have been in contact with them via ********* email, and BBB.  I am rejecting because they have not responded to my requests, emails, etc.  
  
  Sincerely,
  
  *************************** *****

  Business Response

  Date: 08/07/2023

  We have been in contact with the guest through Facebook.  Our Gold/Silver team has resent the replacement passes to their email which they should receive within 5 days.

  Customer Answer

  Date: 08/09/2023

   
  Complaint: 20394091
  
  I am rejecting this response because:

  I appreciate you saying I will receive them in 5 days, but *** has been saying that since March and it is now August.  When do I stop believing the delay?  Perhaps you could send them to my home?  Or to the BBB account?  I am getting your responses here.  Looking for a solution; and am open to suggestions  
  
  Sincerely,
  
  *************************** *****

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The air conditioning is not functioning at this movie theater and the issue has been ongoing for over a year. They refuse to address the problem and all attempts of talking to *** corporate and the employees at the movie theater have been no joy. If moviegoers are paying so much money for movies at this location, the air conditioning needs to be fully functioning.

  Business Response

  Date: 08/09/2023

  Reviewed details provided. Guest has been contacted by ********* Services team for assistance. Incident 230809-000169 for reference, if needed.

• Initial Complaint

  Date:07/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/15/23 I went with my wife and mother-in-law to watch "Mission impossible". I bought our tickets online and paid $55.58 including a "convenience" fee of $8.07. Upon arriving to the theater, we were informed that the theater the movie would be screened in had no air conditioning. We could go in and if we found it uncomfortable, we could receive a refund. My mother in law is a two time lung cancer survivor with COPD. It was too warm for her, so we opted for the refund. I was the second person in line requesting a refund and processed my transaction as quickly as I could as the line was beginning to back up and I figured the person behind the counter was about to have a bad day. Later the next day my wife noticed that we had not been reimbursed the "convenience" fee. I went back to the theater on 7/17/23 to inquire as to why and I was met with a matter of fact "yeah we don't reimburse the convenience fee". When I asked why I was told it was corporate policy. I explained that I felt that as they could not provide the service I shouldn't be on the hook for a "convenience fee". I would understand not getting the money back if I was unable to make the movie for a reason that I was responsible for, but this was their fault. They literally stole money from me. I'd have even taken a voucher to see the movie at a later date, but that option was not even offered.My order number was *********

  Business Response

  Date: 07/18/2023

  Reviewed the details provided by the guest. While ticketing fees are typically not refundable, a one-time courtesy was extended for the utility failure at the theatre. The fees from this order have been refunded and should be reflected on the payment method within 5 business days. 

• Initial Complaint

  Date:07/03/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************** We went to see ******* cjones on the 30th, at 1:15 at 12:30 we went to customer service becuse my wife forgot her phone for A list. We had to wait 35 minutes to get the ok for my wife to enter. This is the second time this has happened. Last time we missed a bit of the movie. This is unacceptable. And very PATHETIC customer service. When I bought A list that was my first question. What happens if you don't have your phone. I was told we will look it up very easy. That is a LIE. I AM VERY VERY upset about this. Neither the employee nor supervisor apologized. I told the supervisor it's been 30 minutes this is pathetic. She responded (I understand, but I'm hear now) what is that supposed to mean it took both of them 15 minutes to get the ok. PATHETIC CUSTOMER SERVICE. A waste of my time and a ruined movie experience, AGAIN.

• Initial Complaint

  Date:06/27/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My *** account was hacked and charges over $800 were made on my account via my *** mobile app. *** has no customer service hotline so my credit card company was unable to get in touch with them to get information to prove fraud as occurred. My credit card company needs followup information showing IP addresses and locations of where my account was logged in from on the dates the fraud charges occurred. *** only has email and chat support and their representatives told me they could not provide any information to me regarding the fraud claim, only my bank. The problem is, banks can ONLY communicate with a company via phone due to sensitive nature of account information being exchanged. This is awful customer service and their mobile app has been prone to data breaches (as shown on internet searches of similar hacking incidents). *** is uncooperative and unwilling to resolve issues. Charges made to my account were on these dates: 1/21, 1/22, 1/25, 2/22, 3/3, 3/14, 3/16, 3/19, 3/25 These charges went under the radar for a couple months due to confirmations going into my promotional spam folder. My credit card statements will show that I am in different locations and even states at time of these purchases. I want *** to provide the proper documentation to my bank and refund the money that has been stolen from me.

  Business Response

  Date: 06/27/2023

  Reviewed details provided. Guest has been in contact with *** Theatres through multiple contact us channels, including email and ******** messenger. Guest was advised to dispute any unauthorized charges with their card provider, so they can issue the guest a new card and begin the formal dispute process with *** Theatres. 

  Customer Answer

  Date: 06/27/2023

   
  Complaint: 20244495
  
  I am rejecting this response because: they are simply repeating what I've already said and info sent. I have already taken this up with my credit card company and they have already submitted a formal dispute. They need follow-up information to show that my account was hacked from *** and *** is unwilling to provide it and has not responded. THEY NEED IP ADDRESSES SHOWING MY ACCOUNT WAS HACKED AND LOGGED INTO IN DIFFERENT LOCATIONS. My bank is unable to reach AMC theaters because *** will not provide a direct phone number support to provide followup documentation required to complete the fraud dispute sent by my credit card company. The bank is NOT able to communicate via email and chat to obtain this information due to nature of account information being exchanged ONLY BY PHONE. Send me a phone number that my bank can reach a person at the obtain this information. This is absurd that a company does not provide phone support. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/19/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to see a screening of the film the flash that was advertised as Spanish spoken but when the film started It was English spoken with Spanish subtitles I am requesting a store credit as compensation for the wrong advertising of the screening of the film

  Business Response

  Date: 06/20/2023

  Reviewed information provided by guest. See guest purchased tickets to *********************** 'The Flash' on 6/19/2023 at 3:15 PM. Our systems indicate this showing was presented to guests in Spanish. 

  Customer Answer

  Date: 06/20/2023

   
  Complaint: 20207903
  
  I am rejecting this response because: the movie was advertised as Spanish speaking film but at the screening it was not it was in English with Spanish subtitles I was at the screening  of this film I am requesting that you confirm this with the manager at ********* 13 and I ask for store credit as a way of compensation thank you
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/16/2023 I took my son to an early screening of the movie the flash, he wanted to get the poster that was advertised for free when you went to see the movie. We go to this theater all the time, in fact we were there the day before to see Spider-Man and he had gotten his poster. On the day in question we went and they had the posters and they told us they were not allowed to give them out because they said people were selling them. Then when my son went to buy the fast and furious bucket they said they could no longer sell it. We paid to go to the movie with the expectation of the poster we could I seen the movie another less expensive way but my son collects the posters. When I reached out to cooperate they just kept saying that I didnt see the posters and they didnt have them I saw the posters and the staff acknowledged they had them and couldnt give them away. I am hoping to get the poster that was part of the package I paid for

  Business Response

  Date: 06/17/2023

  We have reached out to the guest directly by email to look into this further.

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went online to purchase the A-List membership and AMC Theaters managed to sneak in an extra charge to see films out of state. I don't travel out of state so this extra charge is pointless and I NEVER selected it. I'm guessing this is a default, it's misleading and I saw no options to refuse that pointless option. I requested to just have the regular A-List membership. I sent in 3 emails asking for a response to this but customer service from *** is either severely lagging or non-existent. I discourage anyone to use *** Theater's membership services until they can adequately address member concerns.

  Business Response

  Date: 06/13/2023

  Hello there, thank you for reaching out. My apologies for any disappointment or confusion. Please know that I was able to email you about your account. Please feel free to review this email and let me know if you have any other questions or concerns. 

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 tickets to see a movie in June of 2023. Upon arrival you are not allowed to request a refund once the movie tike has passed..not only were the seating deplorable. Torn, foid particles, nor cleaned and soiled.. this was the opening weekend of the movie and we were completely disappointed of .paying and not being given any option what's soever of a refund. Now after chatting and explaining the situation. Still denied a refund.

  Business Response

  Date: 06/13/2023

  Reviewed details provided by guest. Details on the weathered seating noted for the appropriate teams to address. ***** has already been in contact with ********* Services team and reported this issue. Unfortunately, refunds are not available after the showtime has passed. More details on *** Theatres refund policy can be found at: **********************************************************************************************************;