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Business Profile

Theatre

AMC Entertainment Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Theatre.

Complaints

This profile includes complaints for AMC Entertainment Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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AMC Entertainment Inc. has 22 locations, listed below.

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    Customer Complaints Summary

    • 101 total complaints in the last 3 years.
    • 23 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/07/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 20, my friend and I purchased 8 Avatar movie tickets at *** theatre through the *************** platform for $79, including taxes. At ******* *** theatre in **, the booking clerk told us the movie was 3D, so we must pay an additional of about $32, $4 for each ticket. When I was paying for the additional fees, we saw on the screen it was showing $30 something. But on my credit card, it showed that they charged me $107.12. (This means they charged us twice). On February 24, I called ******* *** for a refund. They acknowledged my request and agreed to return the extra charge of about $75.12 to my card. On February 27, I didn't see the refund from them, so I called them again, asking them for the refund and a confirmation email. They refused to send me a confirmation email and said that I would receive the money by Friday, March 3. Today, March 7, I still haven't seen my refund from them. And I called them again this morning two times; they didn't pick up the phone.

      Business Response

      Date: 03/08/2023

      Our apologies for any delays. We have confirmed with our ********************* that this refund has been processed, today. Refunds can take up to 5 business days to process completely.

      Customer Answer

      Date: 03/10/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************

    • Initial Complaint

      Date:02/27/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 4 tickets to see Antman & the Wasp at one of their theaters. We purchased these tickets thinking it would be laser lights flashing during the movie. However that wasnt the case and it was just a regular show. If we wouldve known that we wouldnt have paid the extra money for the showing. I reached out to customer services and was told oh sorry. Im not a cinema expert so why would I know it was referring to the lightbulbs used. I would not pay $13 for a child ticket for special lighting.

      Business Response

      Date: 02/28/2023

      Reviewed details provided by the guest. We I can understand the disappointment with the content of a film and the format selected. Unfortunately, we are unable to provide refunds for the dislike of a movie or the dislike of the format the guest has selected to view it in. Additionally, we don't provide refunds after the printed showtime. Refunds can be requested prior to the showtime through the link in the confirmation email or at the theatre box office. Additionally, details are available on the different film formats at *** Theatres at: ******************************************************************;

      Customer Answer

      Date: 02/28/2023

       
      Complaint: 19507131

      I am rejecting this response because:
      Its not that I disliked the movie, *** should do better at explaining the only difference in the picture is the light bulbs yall use to show the movie. 
      Sincerely,

      *****************************

    • Initial Complaint

      Date:01/29/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Jan 29 evening, my husband and I had the worst experience at ****************** 30. We are both A-list members, and booked tickets for a movie beginning at 5:45pm Jan 29. We arrived on time, but there were at least 30 people waiting in line. There were no line for A-list members, so we just joined the line. When it was our turn, the lady said since we are A-list tickets and she didn't have the scanner to scan our QR code, we had to go to customer service for our tickets to be checked in. At that time, it was almost 6PM. Our movie already started, but we had to go to the line again at the customer service counter. There were about 10 people waiting there already, but we had to join the line. By the time we finally got in, it was 6:30PM!!! We were 45 minutes late for our movie. There were 5 or 6 staff at the theater, but only two were working. One was at the regular line to check paper tickets. The other one was at the customer service counter. No matter how many people were in the line, the other staffs were just chatting. The theater was a chaos. There were multiple lines and none of the staff was maintaining the order. Because of these lines, we were too late for the movie and this ruined our entire evening. We have been A-list members since 2017, and this is the worst experience for both of us. A-list should bring convenience to customers, not troubles.

    • Initial Complaint

      Date:01/16/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The entire theatre was trashed when we got there for our movie. I left because it was disgusting and want a refund for the movie and food.

    • Initial Complaint

      Date:01/16/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the movies on 1/15/23 at the AMC theaters at **********, ********. The quality of the picture was horrible, and the staff that attempted to help me actually didn't It seemed like you wearing sunglasses watching the movie.

    • Initial Complaint

      Date:01/05/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fandango confirmation #A0165841085.*** Theater was closed due to fire/flooding. It was informed that I'd be refunded automatically. This did not happen.I informed ********, support ticket 20221227-J0Q0UQ, and the refund was denied stating I requested refund after show time.TAKE NOTICE this is being considered an attempt of fraud by both companies.This is the last request to refund in full this purchase, before law enforcement is notified.If this request is not fulfilled entirely, a formal complaint will be formalized with the Office of the Attorney General.I have zero tolerance for businesses like Fandango and *** for not working together and being so unhelpful, attempting to hold customer's money when there was an issue.*** was supposed to immediately contact their partners and request a prompt full refund. If this was done, please present proof.

      Business Response

      Date: 01/06/2023

      We are showing that the referenced ticket purchase has already been refunded in our system. We are reaching out to Fandango to confirm that the refund is processed on their end.

      Customer Answer

      Date: 01/06/2023

       
      Complaint: 18692474

      Thank you, ******** has not provided the refund, and denied to do so when requested.

      it is my understanding that Fandango is withholding the refund intentionally. In that case, they will be brought to court.

      I request that *** ceases partnership with Fandango.

      Sincerely,

      ***********************

      Business Response

      Date: 01/06/2023

      Fandango has confirmed that a refund for the ticket purchase has been processed on their end.

    • Initial Complaint

      Date:12/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      deceptive marketing for their *** Black tickets, *** can make an arbutrary decision on which movies they want to include/exclude and you cant see if a ticket is going to be allowed until after you buy it and try to use it. 10/10 will never go back to *** after this issue. I have launched a complaint with the ******** AG office about *********** marketing problems with this, but I believe the issue come from *** trying to collect as much money from consumers as possible before they are forced to file Bankruptcy. I contacted *** about trying to swap the tickets for tickets to the movie they were purchased and intended to be used on, but *** refused. I would advise consumers to visit their local Malco or other movie theater instead of rewarding these borderline illegal practices from ***, lets also not forget their extortion from the batman movies where they charged their customers an extra $1 above the normal price, because they knew smaller towns that dont have options have no option but to pay it.

      Business Response

      Date: 01/06/2023

      Reached out to guest to assist with Black Exchange tickets.  Asking guest to send images of tickets so his concerns can be reviewed further.

    • Initial Complaint

      Date:12/07/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my subscription in May. Two weeks ago, without notice, this company withdrew an annual subscription fee from my bank acct of $88. I have sent several emails, sent the copy of my cancelation email from them from May, told them I needed my money as I have covid at the moment, I also am a 80% disabled vet and this is the reply I get tonight. Hi *****,We apologize for the continued trouble. We can confirm that your ticket has been sent to our billing team for them to further assist you. However, when you respond to this ticket, the ticket is then opened back up and kicked out of our billing team's queue. We recommend holding off on responding until our billing team has reached out to you. They will reach out as soon as possible letting you know about your refund request.Thanks,AMC+ Support Team I want my entire refund returned ASAP, I will be going to my credit union and showing them the illegal withdrawal and have them get my money for me, if that has issues, my lawyer is next.

      Business Response

      Date: 12/08/2022

      This concern is submitted in regard to the **** subscription service from the television network, **** This is not associated with *** Theatres. Unfortunately, we are unable to assist with this matter.

      Customer Answer

      Date: 12/08/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:11/24/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a charge from *** for a subscription to their online service today. Neither my wife nor I made this charge. When disputing it, my bank informed me it was charged using one of our online wallets. We had *** years ago but have not renewed since we canceled with them. *** apparently is doing what ***** fargo did and charging subscriptions to unsuspecting clients current and former. We want *** to delete all of our information from their databases.

      Business Response

      Date: 12/02/2022

      We are unable to locate any account or transactions associated with the guest's email address.  It's possible this guest is referencing ************** Network, which is not affiliated or connected in any way to *** Theatres.

    • Initial Complaint

      Date:09/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a monthly membership, I have some extenuating and difficult family issues over the past month. I canceled wiithin my time period. I have not used the services in over a month. The response i get is a link to a buried term about having to cancel 5 days before my membership ends. I was not aware of this and I am appalled that the only response is a link to terms. no compassion at all. I was under the impression could cancel anytime during billing ******. I feel misled and find it very poor business practice to hide behind a buried term.

      Business Response

      Date: 10/03/2022

      This guest concern was addressed and resolved via our ************************** channels. 

    AMC Entertainment Inc. is NOT a BBB Accredited Business.

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