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Business Profile

Therapeutic Massage

Massage Etoile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Therapeutic Massage.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/19/2023 I had a scheduled couples massage at Massage Etoile at 8:30 pm EST. I booked the massage over the phone on 5/14/2023 at 2:47 pm. Everything was fine upon arrival, and while getting into the massage room. It wasnt until the massage therapist came into the room when the trouble happened. I had a male employee massaging me, without any warning. As someone who has been thorough assaults, this was traumatic and not relaxing for me. I cried the entire experience. After the massage, I had let them employees know what my concerns were. I had stated they should let individuals know that a male is massaging them ahead of time. And they proceeded to tell me it was my fault and I should have requested a female. And that I could have asked the employees to switch. They additionally said upon booking that it is asked for preference. Which is not true, when booking on the phone, I was never asked whether or not I had a preference. And while in the room, I did not feel safe nor comfortable asking for the employees to switch. As at that point, my body was in fight or flight and I was frozen with panic, along with my head being covered with a towel and I couldnt see a single thing occurring in the room. What really scared me is when my ******* were pulled down a little to get more of my back, as my ******* were already not covering a large surface area. After I tried explaining to them, they repeatedly told me it was my fault and I should have said something. Which is not something that should be said to individuals who go through something traumatic. I had to sit and wait crying while employees and customers stared at me because they wouldnt ring me up and ended up charging me $158 for the services despite how overwhelmed and frustrated I was, which is $20 off from their package. My boyfriend paid as I was upset waiting to leave. Not once did this place think that it could have been something communicated wrong on their behalf.

Massage Etoile is NOT a BBB Accredited Business.

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