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Business Profile

Tile and Grout Cleaning

Grout Rescue, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tile and Grout Cleaning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 19,2024, we engaged ************************* of Grout Rescue, LLC to restore our marble floors.****** provided us with pictures of what the expected outcome should be. He discussed a 4 year warranty with us and scheduled a date to begin the work.As ****** performed the job, he indicated that he was going to have to "try something different" with the grout on our floors. I expressed concern about what if it didn't work. ****** responded "do not worry. You have the warranty."The work started in April and took 3 weeks for him to complete. We paid him in full. The floors looked good immediately after. However, within the first week we began to notice chips in the floor and most importantly the grout started coming out of the tile lines.We shared this with ****** and referenced the warranty. ****** asked for pictures of the needed repairs and I sent them to him. He explained that some of the issues are because his wife did some of the work, as if that's an excuse. If she works for his company, she should know how to do the work.Since then, ****** has been non responsive to our emails and phone calls. We have left multiple voicemails to no avail.

Grout Rescue, LLC is NOT a BBB Accredited Business.

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