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Business Profile

Towing Company

Southeast Transportation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for Southeast Transportation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Southeast Transportation has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Never showed to take my daughter to her surgery appointment and it was scheduled a month in advance

      Business Response

      Date: 09/16/2023

      This is not our company.  We are a towing service.  The company this person is looking for is south east trans.  They are a terrible company and we get calls daily looking for them.  Our company is south east transportation.    

    • Initial Complaint

      Date:03/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Southeast Transportation now known as ****** had made me miss 3 appointment in the past few months which I have scheduled at least 2 weeks in advance and each time on my appointment day I am calling to find out where's my ride. This is the third time I have missed this same appointment because at first they say I have transportation and then when it's time to get picked up I'm being told they are working on my transportation. I have been trying to get to this appointment for months. This company I believe have a contract with ******** and ******** and this isn't the only time this has happened to me as well as others.

    • Initial Complaint

      Date:12/27/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been reporting issues and have been told my into is being forwarded to managers/supervisors but they NEVER call back and the last incident was VERY serious! I'm tired of being given false hope that someone will call me back and someone actually cares. Idk if the company needs to hire more people for managers or what but this has for to be dealt with.

      Business Response

      Date: 12/30/2022

      This person is looking for someone to call her from a different company.  This happens often.  *********** she is looking to talk with is a medical transportation company.  We are a towing service.   *********** she needs to complain about is SOUTH ********** 

      Customer Answer

      Date: 12/30/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is from the wrong company. There has to be a way to differentiate between Southeast trans medical transportation and Southeast trans towing. Can the BBB develop a way to differentiate between businesses that have the same name?

      Sincerely,

      *********************

    • Initial Complaint

      Date:10/05/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Monday September 26th, with my daughter having been in the hospital for a little more than 2 days already, a social worker at the hospital was able to schedule a round trip for me to go home to get my ******************** for myself and my daughter & then to return to the hospital. I had already gone through a horrible ordeal with a Lyft driver concerning this trip earlier that day & had to request a replacement **** and the associate assured me it was a round trip and I don't believe this was her fault as she was a big help to me in that moment. I strongly suggest listening to that phone call with Southeast trans that was placed on MondaySeptember 26th at 3:29 p.m. and lasted 32 minutes and 28 seconds. Having dealt with all that you will hear, I was able to get that additional ride & was picked up from Scottish Rite ******************* of ******* at 4:02 p.m. When I got home for the purposes listed above, I was unable to collect myself for 2 hours. Reason for this is that all day Sunday things have been going wrong and I had situations going on with the hospital & with my daughter being in the hospital and then Monday comes around, the day in question, and I had to deal with everything you will hear on the call & then trying to calm down for 2 hours to be able to even START packing items. Still having difficulty with calming down and needing to get into the shower & wash clothes to take back, I was not prepared to leave to go back to the hospital until 9:05 p.m. I was not able to get my ride back to the hospital to be with my daughter in an already stressful situation until 11:52 a.m. with my daughter texting me multiple times asking me where I was, waiting and expecting her mom to be back with her. I am the only parent and responsible adult available for her and this is what southeastrans put me through. There HAS to be additional emergency transport permission for parents to go home & get back without interference with a ride home when discharged.

      Business Response

      Date: 10/07/2022

      We are a towing company.  This is not us. Th company in question is south east ****. We get calls looking for them daily.  

      Customer Answer

      Date: 10/07/2022

       
      Better Business Bureau:

      THIS IS NOT THE SOUTHEAST TRANS I WAS LOOKING FOR. WING COMPANY.


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    Southeast Transportation is NOT a BBB Accredited Business.

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