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Business Profile

Urgent Care Clinic

Peachtree Immediate Care - Midtown

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Urgent Care Clinic.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited Peachtree Immediate Care on 11/4/2024 after I was injured due to a fall into a water meter hole the day before. My shin had visible cuts and swelling as well as swelling in my right wrist. The PA who attended to me asked me to walk across the examination room and commented that I, just have a limp and added that my shin injury was only a little swollen. When I asked if they were going to do x-rays he said he didnt think I needed them despite the fact that Id fallen. He and another PA deliberated about whether or not I needed x-rays. This incident was possibly racially motivated and if I was a white woman I would not have been treated with such disregard. Medical professionals take an oath to treat all individuals with dignity and integrity. This definitely did not occur on 11/4/2024. The two PAs provided the names More Dor and ******** *******.Needless to say, I left without any kind of treatment and my doctor at Emory ordered X-rays for both my wrist and shin. My doctors at ***** were able to provide the necessary care I required (x-rays of leg and wrist and a TDap vaccine (for tetanus).

  • Initial Complaint

    Date:03/06/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited this location of Peachtree Immediate Care because it was advertised on ****** Maps as an urgent care center, nothing more, nothing less. I have attached a screenshot for proof of this. When I arrived, they erroneously charged me $30 copay for an office visit, when I specifically have a $75 urgent care copay per my insurance. I didn't notice until it was too late. When they billed my insurance, they billed it as an office visit, which my insurance does not cover entirely. Again, this is an urgent care visit, which my insurance would have covered. I have been in contact with the clinic attempting to have them understand the situation; however, they refuse to rebill it to my insurance saying that they have always billed to any insurance as office visits. This actually crosses the line of false advertising, because they are marketing themselves as an urgent care visit, but they do not bill themselves as such. I have been charged automatically on the credit card that I provided on the date of my visit, and I would like a refund of that amount now, $175.44. I will gladly pay the remaining amount of my urgent care copay, $45, if they rebill to my insurance as urgent care, but I will not stand for them falsely advertising themselves as urgent care and then billing differently and will also be filing a dispute on the credit card for the automatically charged amount after I've been contacting them trying to have them fix the situation.

Peachtree Immediate Care - Midtown is NOT a BBB Accredited Business.

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