We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vacation Timeshare

Park Resort and Hotel Consulting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Timeshare.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/26/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Same issues as the other complaints. I paid Park Resort $995 to sell my timeshare within a year or be guaranteed a minimum of $19700. My property ID is ********* with a signed agreement on 10/5/2023. Consulting agent on my paperwork is *. ******. The employee name of who I originally spoke with said she was *** ******. I have called the phone number several times, spoke with someone once about 8 months ago who said they are still working on selling my timeshare. Now, the phone number goes directly to a person who will not "connect" you until you accept a $100 gift card from ******* after providing your banking information. I, obviously, would like my initial money back, but am skeptical that this whole business has just scammed thousands of people, including myself. I would like this to scam to stop, because all the contract and signed paperwork really seemed legit, and many more people will fall for this ploy

  • Initial Complaint

    Date:09/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were called by Park Resort and Hotel Consulting. The last person I talked with was *** ******. She gave me her phone # as ************. So the date of the transaction was April ******. We paid them $975.00 with Park Resort and Hotel Consulting stating they would market and advertise our timeshare. If we didn't get one qualified offer within 180 day period they guarantee they would buy our timeshare based on the minimum value appraised at. This was a 180 day guarantee commitment. Papers were signed via ******** and payment made via ****************. I can send copies of agreements if needed. After about a month I called to see why our property wasn't listed on their website as promised, but there was no answer and I left a message for a call back. I have called them back several times and left a message but have not gotten a response from them. Now when I call, the number is no longer in service as well as their website is no longer active. I haven't heard anything from them since our initial call and setting up the sale. While I would like them to follow through on their commitment of paying the initial payment for our timeshare, at this point i would settle for a full refund of all our money paid to them. Any help on this matter would be greatly appreciated. Thank you.

  • Initial Complaint

    Date:09/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of the transaction was Feb.14,2024. Paid them $1,590.00 and Park Resort and Hotel would market and advertise our timeshares. If we don't get one qualified offer within 180 day period they guarantee they would buy our account based on the minimum value appraised at. This was a 180 day guarantee commitment. I have called them several times and left a message but not got a response from them. now when I called the number is no longer in service.I haven't heard anything from them since February. Never seen or heard an advertising listing.

  • Initial Complaint

    Date:08/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A representative from this company reached out to my father regarding selling our timeshare (which he is not on the deed) in September 2023. After multiple conversations with several representatives from Park *********************************************** Consulting, we ended with a guy (********) who was very supportive in wanting to hear us and help us with selling our timeshare. We signed a contract on 9/16/2023 via Docusign, but never received a counter signed agreement (assuming this may have been fraudulent). We also paid them via electronic check the amount of $995. The agreement indicated we would receive a guaranteed payment of $18,170 in one year. The 365 Day Guarantee is approximately one month away. I called to follow up with them and no response. Cant even find a website anymore. All of which they seemed to have one year ago. Ive sent an email to the customer service team, no reply. Ive called their customer service number, the ********************** agent (who was so caring) five different times, same outgoing message that they are super busy working with satisfied customers and please leave a detailed message including property ID and someone will get back to me, no reply. Im disgusted that these predators go after senior citizens among many others. *** reached out to an attorney, but not sure how to proceed. This company and many others focus on scamming innocent people and they need to be stopped. The nature of the dispute is that their 365 day guarantee indicates they will compensate me $18,170 on 9/16/2024, unless they have sold it for more. That said, at this point if it is a scam, they have stolen $995 from me and I want it back. They have yet to return a phone call or email.

  • Initial Complaint

    Date:08/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/27/2024 We signed agreement with Park Resort and Hotel Consulting LLC. We paid a one time fee of $1,195.00 to lock into this contract. The payment process was to give them our checking and routing data with next check number being 497 from ******************************* They cashed check on 4/1/2024. On 4/17/2024 Park Resort and Hotel Consulting LLC removed a second payment from same banking account. Cashing check No: 500 on 4/18/2024. We did not approve this second withdrawal and don't know how my wife's signature was applied to this transaction. WE were completely surprised to see a second payment, which was not required for our contract. AS defined by Park Resort and Hotel Consulting LLC.I called the company *** ******** that initially worked with us (*******************) and he agreed to the mistake and sent email on same date apologizing for the error and stated that we would get refund for second withdraw within 7-10 days. 5/23/2024 I sent an email to ****************************************** that we did not yet rcv our refund as promised from our contract *** with the company. We got no response. 5/28/2024 Sent another email to ****************************************** again explaining the problem and not getting our refund yet.It is now 8/14/24 and have not gotten our refund. During the months from Apr to Aug I have called the customer service number ************** and left multiple voice msgs for them to return my call. So far I've got nothing, not one call back or hint of refund since Apr.

  • Initial Complaint

    Date:07/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid them $975 to sell our timeshare in ******* Cancun, but they never took any action when approached earlier they promised to refund our payment since their number seems to be unreachable and their website has been taken down

  • Initial Complaint

    Date:06/23/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed attached contract with Park Resort and Hotel Consulting to list and sell my timeshare property. I have never been able to see a listing for it. I have tried several times to call and email with no responses. I leave voicemails on two different phone numbers, and the customer service number on their website is always busy. I noticed the contract has two different property ID numbers on it on two different pages. I paid $995 for my property to be listed and sold, and can find no proof that it has been listed at all. I was pressured on the phone to make a decision quickly on something that sounded too good to be true. My fault for falling for the sales pitch and giving into the pressure, I know. Once I looked up the company on BBB, its apparent that this is nothing but fraud and probably not even a legitimate business. I guess anyone can make up a website and put false reviews on it. I want my hard-earned $995.00 returned.

  • Initial Complaint

    Date:04/17/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Parks Resort and Hotel Consulting promised to help us with our timeshare agreement with ******* Cancun and their fees are $975. After we paid this amount to them through Zelle, they have just disappeared and are not replying to my emails or phone calls.

    Business Response

    Date: 04/29/2024

    The day before you submitted a complaint with the BBB we, have already came to a resolution on regarding this matter with the other part on this account and agreed to a refund within 7-14 business days. Please speak with the other party on this account to confirm, the more you submit complaints the longer it delays the process of refund because each complaint is submitted for review, for any other issues please feel free to contact us directly.

  • Initial Complaint

    Date:03/26/2024

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed a contract with Park *********************************************** and paid $998.00 to sell our time share in ******* ** and if they didn't sell they would buy it after 6 months. I contacted them in January and after many calls I finally got a call back and asked if we needed to do anything since our 6 month time was approaching and was told no you will need to sign some papers when the time is up. The 6 month time period has come and gone and we have have been trying to contact Park Resorts and the number they have on their webpage and numerous emails. We finally got a response to a email that was vague and only said we needed to get an appraisal. We have tried to contact them asking how do we complete the transaction, we are in **************, ** and out time share is in *******, **. We simply want to get our questions answered and finalize the sell of the time share. The agent listed on out paperwork is ******** and the property number is #****-0236.

    Business Response

    Date: 03/27/2024

    Please contact our ********************************************************************************************** email so we can assist you in this matter, please provide a professional appraisal of the Value of your account so we can move forward. 

    Customer Answer

    Date: 03/27/2024

     
    Complaint: 21488763

    I am rejecting this response because:  I have no problem getting a appraisal.  My questions are how do we go about getting an appraisal for the property in *******, ** since we live in ********* **.   We just need guidance on how to obtain the appraisal. 
    Sincerely,

    ***** And ***********************

    Business Response

    Date: 03/28/2024

    You can contact an appraiser in ******* to obtain an appraisal on the timeshare account.

    Customer Answer

    Date: 03/28/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********. 

    I was able to find a appraiser today, are their any companies that you don't accept appraisals from? and can the appraisal be sent directly to you in  via email? 



    Sincerely,

    ***** and ***********************

    Customer Answer

    Date: 09/09/2024

     
    Complaint: 21488763

    I am rejecting this response because:  This is my 2nd complaint against this company. We paid our money in August 2023 with understanding that if the time share property wasn't sold it would be purchased by this company. It is now Sept 2024 and nothing. I provided the appraisal for the timeshare property and nothing. One email asking about a deed. No communication since and that was in May 2024. No one answerers the phone and no one respond to voice mails or emails. This company is a total SCAM. They make promises and then you are ghosted!! A 180 day process and turned into forever. The appraisal for our time share was for $400 so it's not like we talking about a huge amount of money we just wanted to get rid of time share.

    Sincerely,

    ***** And ****** *****

  • Initial Complaint

    Date:02/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. 7/12/2023 worked with Park Hotel and Resorts Consulting LLC to assist in selling our ******************** timeshare. I paid the initial $1495 to post and find potential buyer.2. Signed agreement Property ID #********* and **** was POC.3. Projected completion outlined in agreement would be Nov. 6, 2023 and if no buyer found would refund initial deposit minus maintenance fee so $1420.4. 11/30/2023 called the ************ number that no one answers and always goes to VM, except on this date **** answered and was startled it was me. **** proceeded to state the offer we agreed to had fallen through even though according to him was in a Pending status. He put on hold and checked and said offer fell through and would return $1420. Look for email from customer service. 5. 12/16/2023 finally received email 4:21pm and if accept $1420 refund amount and to reply within 24hrs to send refund form to complete. I replied same day at 5:02pm same day confirming amount and wait for form to complete.6. 12/13/2023 re-sent email again because did not receive any follow up or required form 7. 12/20/2023 sent another reply email still have not received form and any follow up 8. 1/2/2024 Finally rely stating apologize for inconvenience and will have document within next 24 hours.9. I replied Jan. 3, 17 and Feb 2 again providing signed agreement stating refund yet still do NO response, also during have called ************, ************ and ************ about literally 50 times leaving messages with no response.10. I have contacted my Bank to dispute and was told need to contact Park hotel to resolve.I am writing here because I have exhausted every avenue and thinking this is a scam/fraud company and needs to be shut down or return money as per agreement.

    Business Response

    Date: 04/08/2024

    **************** we are more than happy to provide you a refund but you will first need to  confirm where we would need to issue the refund to, please inform us by email how you would like to be refunded so we can complete the transaction. 

    Customer Answer

    Date: 04/10/2024

    Thank you for your support.  I have replied yet again to Parks Hotel and Resort with my address to send my refund check.  I have sent my address multiple times and still have not received.  

    Will see if follow through this time.  I have also contacted **** of America fraud department and local to investigate the legitamacy of this company.

    Business Response

    Date: 04/22/2024

    We take this matter very seriously and are working on your account as we speak, we have scheduled a phone call with our processing to assist you with your refund, you should receive an email this week to resolve this issue. 

    Customer Answer

    Date: 04/23/2024

    Since my initial complaint and the BBB reaching out to Parks Hotel and Resort how many times have they replied and now is April 23 and still no refund issued.   This is completely unacceptable and I cannot believe as a business noting can be done

Park Resort and Hotel Consulting is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.