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Business Profile

Vending Machines

Fly Vending LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vending Machines.

Complaints

This profile includes complaints for Fly Vending LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fly Vending LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/11/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January of 2022 I purchased a vending machine, card reader, and location services from Fly Vending Machine. The initial purchase agreement was paid via a payment plan. The company was extremely persistent in obtaining each payment. I completed the payment plan with in 4 months. I was then sent links, upc #s, and pictures to set up various accounts I was told I would need to monitor the sales and inventory. Meanwhile I was told they were working to secure my location.this never happened. I met ******* in two different occasions under the guise that we had meetings with owners for instillation. These meeting never happened. After getting frustrated I was told I could find my own location and receive a partial refund. Later I asked for a full refund to which he agreed to in writing and never paid. To add insult to injury he said it would be better to just take my machine vs the refund. We communicated back and forth 4 months to arrange the delivery of the machine and there was always an excuse. To date I have received neither a refund nor my vending machine. He wont answer the phone and rarely responds to text messages. This is a scam and this man is a thief. I see the business has since closed and assume he has taken the money and ran!!

    • Initial Complaint

      Date:01/21/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been dealing with this scammer for going on a year. I first purchased my 1st machine in June, June 16th to be exact. There was a problem with the location i had so I paid ******* $1,000 to find my husband and I a location for our new machine. He finally found one and the process went so good, we paid this man $3,000 for another machine, so total i purchased two combo machine and paid This man $6,000 both with card readers ( worse mistake ever !!!) He gets down here to Birmingham with my machine July 13, (which he lied the entire time about his location but that another story for a different date) it is not the combo machine i thought i was purchasing for ******* and the machine had the wrong size spirals in it. He Claim he had to order the correct size and bring them down here. July 30th was when we was suppose to bring the new spirals down here to install. He claim he got caught in the storm on the way down to ********** and the spirals started rusting (more lies) and he had to stop at his sister house in **********, **. A few days after that, he said he was going to ship them to my house and walk me though on how to install them. That process took about a month because he kept lying about actually ordering my spirals for the machine. I finally received the spiral, installed them, the machine compressor went out. I continue to contact ******* about coming to fix it (because the vending machine came with a warranty), he always come up with excuses such as his brother was in the hospital and he had to be admitted in the hospital this and that. Eventually, the vending machine completely stop working. At this point, Im over it and i still havent received a location for my new machine. I advised him I was over it all. He stated he can bring me the machine, deduct the travel fee, and refund me my $1,000 for the location fee. Ive been calling this man since Oct 2022, he wont answer my phone call, only will respond on a text. He still owes me $$ for the location

    Fly Vending LLC is NOT a BBB Accredited Business.

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