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Business Profile

Vitamins and Supplements

Hard Steel USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered product from this company and they refuse to send it saying its been delivered and **** tracking number says only a shipping label has been created very unprofessional

    Business Response

    Date: 06/06/2024

    The customer item was prepared and shipped on May 28th, 2024. The initial tracking showed the package routed outside of metro *******. Several days later, the package was classified as pre-shipment though the item was shipped. We communicated with the customer, and asked that he contact **** due to the enormous problems they have had with there delivery system. The customer gave us reason to believe that he tampered with the tracking confirmation through **** customer support, and then notified us once it became undetermine if the package had been delivered.

    We will ship a new package to this customer, and ask that he not order from us again.

    Sincerely,
    Fraud Prevention

     

    Customer Answer

    Date: 06/06/2024

    If they send me the package that I paid for then I will close this case I have no reason to lie about something my card was charged for and I will never order from here again like cmon how can I tamper with tracking number like really just send me what I paid for 

Hard Steel USA is NOT a BBB Accredited Business.

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